Assistant Food and Beverage Operations Manager - Starbucks

Job description

St. Louis! The Gateway to “Grand” Living and an Ideal Place to Call Home

Nestled along the mighty Mississippi River, St. Louis, Missouri, has so much to offer its residents. With a rich history, vibrant culture, and a strong sense of community, it’s an ideal place to call home.  And let’s not forget its diverse neighborhoods and plethora of entertainment, activities, restaurants and more!

Diverse Neighborhoods

A standout features of St. Louis is its diverse neighborhoods, each with unique charm and character. From historic homes with tree-lined streets or modern apartment complexes with city views, there’s a neighborhood for you.

Education

St. Louis offers a wide array of educational options. It’s home to prestigious universities like Washington University and Saint Louis University, the St. Louis Public School District and various private schools provide excellent K-12 education, and there are a number of specialized schools and academies that cater to various interests and learning styles.

Cultural Riches

Steeped in history and culture, St. Louis is replete with museums and cultural institutions to explore. The Gateway Arch is the iconic symbol of the United States’ westward expansion and offers breathtaking views. The St. Louis Art Museum, Missouri History Museum, and St. Louis Science Center are outstanding cultural destinations. The city's rich musical heritage is celebrated with the St. Louis Symphony Orchestra, Fabulous Fox Theatre and various live music venues. For family fun the St. Louis Zoo and City Museum (you’ve never seen a “museum” like this!) are second to none. 

Sports Enthusiasts' Paradise

St. Louis is a sports lover's dream! From the Cardinals (MLB), Blues (NHL), and now soccer with City SC, you’ll find a passionate fan base and make memorable experiences. In addition to professional sports, recreational opportunities abound with parks, golf courses, and hiking trails to enjoy the great outdoors.

Affordable Living

St. Louis has a lower cost of living than many major cities, making it attractive for both individuals and families.  Per Best Places the Cost of Living index is 84.1, meaning the total cost of housing, food, child care, transportation, health care, taxes, and other necessities is 15.9 percent lower than the U.S. average.  This affordability means the ability to enjoy living in St. Louis, without the financial burden often associated with larger metropolitan areas.

Culinary Delights

Are you a foodie? St. Louis is famous for unique food creations, like toasted ravioli and St. Louis-style pizza. The Hill is known for its authentic Italian cuisine and the historic Soulard neighborhood has one of the largest and oldest farmers' markets in the country. Food festivals, like Taste of St. Louis and International Institute's Festival of Nations, showcase global cuisines, so residents can savor flavors from around the world in their own backyard.

Green Spaces and Outdoor Activities

If you like to spend time in nature there’s an abundance of green spaces like Forest Park, one of the largest urban parks in the US where you can walk and bike on wondrous trails, and Missouri Botanical Garden is an oasis for nature enthusiasts. So if you thrive in city life or seek a peaceful escapes in the great outdoors, St Louis has something for everyone.

Sense of Community

There is a strong sense of community that permeates the city. Residents describe it as friendly and welcoming, where neighbors and local businesses look out for and support each other. Known for "Midwestern hospitality," St. Louis envelops you in a warm and inviting atmosphere making newcomers feel right at home.

So, Join Us in St. Louis!

St. Louis truly has something for everyone’s lifestyle and every member of your family. It is indeed a “Grand” city to live and grow. Come join us!

 

JOB SUMMARY

Assists with supervising food and beverage/culinary daily operations. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Ensures standards and legal obligations are followed.

 

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

 

CORE WORK ACTIVITIES

Assisting in Managing Day-to-Day Operations

• Assists in the ordering of F&B supplies, cleaning supplies and uniforms.

• Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures.

• Supports and supervises an effective monthly self inspection program.

• Operates all department equipment as necessary and reports malfunction.

• Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Celebrates and fosters decisions that result in successes as well as failures.

• Communicates areas that need attention to staff and follows up to ensure understanding.

• Coordinates cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements.

• Follows property specific second effort and recovery plan.

• Stays readily available/ approachable for all team members.

• Demonstrates knowledge of the brand specific service culture.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Takes proactive approaches when dealing with guest concerns.

• Sets a positive example for guest relations.

• Stays readily available/ approachable for all guests.

• Reviews comment cards and guest satisfaction results with employees.

• Responds in a timely manner to customer service department request.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Performs hourly job function if necessary.

• Extends professionalism and courtesy to team members at all times.

• Comprehends budgets, operating statements and payroll progress report.

 

The hourly pay range for this position is $25.48 to $29.81. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.  Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. 

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.