Assistant EBC Sales Manager

Job description

JOB SUMMARY

 

The Assistant Manager, Event Booking Centre plays a key role in supporting the EBC team throughout the reactive sales process, with a strong focus on maximizing revenue, maintaining pace toward booking goals, and ensuring guest satisfaction. This position contributes to the efficient and timely handling of group and event enquiries, proposal and contract preparation, and seamless turnover to Event Planning. The role also supports daily operations and team coordination, stepping into a leadership capacity when the EBC Sales Manager is absent to ensure continuity and excellence in service delivery.

 

CANDIDATE PROFILE 

 

Education and Experience

 

·  2-year degree in Hospitality, Business Administration, Sales, or related field; and minimum 2 year of experience in Sales, Events, or Reservations.

 

 

CORE WORK ACTIVITIES

 

Sales & Booking Process Support

 

·  Responds to group and catering enquiries following brand guidelines and standard turnaround times.
·  Prepares proposals and contracts using standard templates.
·  Inputs and maintains lead information in Opera Sales & Catering and associated systems (SFA/GPO..)
·  Ensures accuracy in group blocks, rates, and rooming lists.
·  Assists with site inspections and client visits.

 

Team & Administrative Support

 

·  Assists the EBC Sales Manager in training and guiding the team.
·  Helps coordinate daily team activities, updates, and communication flow.
·  Supports the handover process to Event Planning, ensuring all documentation and client needs are clearly communicated.
·  Liaises with internal departments (Operations, Kitchen, Finance, etc.) to ensure alignment.
·  Provides administrative support including reporting, proposal formatting, and database management.

 

KNOWLEDGE, SKILLS & ABILITIES

 

·  Excellent communication and interpersonal skills.
·  Strong organizational and time management capabilities.
·  Excellent knowledge of Opera Sales & Catering and Microsoft Office tools.
·  Fluent in French & English (written and spoken); other language skills are a plus.
·  Detail-oriented, collaborative, proactive.
·  Ability to multitask and perform under pressure in a fast-paced environment.

ADDITIONAL RESPONSABILITIES

 

·  Participates in department briefings, client entertainment, and cross-functional meetings as required.
·  Upholds brand standards and contributes to a positive and professional team culture.
·  Supports new hire onboarding and contributes to training initiatives.
·  Performs other duties as assigned to meet the needs of the business.

 

MANAGEMENT COMPETENCIES

Leadership

 

·  Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace. 

·  Communication  - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.

·  Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.

·  Professional Demeanor  - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

·  Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.

·  Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

·  Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

 

Building Relationships

 

·  Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 

·  Customer Relationships  - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.

·  Global Mindset - Supports associates and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures associates are given the opportunity to contribute to their full potential.

 

Generating Talent and Organizational Capability

 

·  Organizational Capability  - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

·  Talent Management  - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

 

Learning and Applying Professional Expertise

 

·  Applied Learning  - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

·  Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.

·  Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

·  Devising Sales Strategies and Solutions - Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales strategies that appropriately consider available facts, constraints, competitive circumstances, and probable consequences.

·  Sales Disposition - Energetic, proactive, takes calculated risks, and perseveres to attain goals.

·  Sales Opportunity Analysis - Ability to understand and utilize economic, financial, industry, and organizational data; accurately diagnosing customer needs and issues that can inform sales strategies. 

·  Management of Financial Resources-Ability to analyze Profit and Loss (P&L) statements, develop operating budgets and revenue goals, forecasting, and capital expenditure planning; determining how money will be spent to get the work done, and accounting for these expenditures.
·  Revenue Management - Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management).

·  Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

·  Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

·  Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

·  Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.

·  Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.

·  Writing - Communicates effectively in writing as appropriate for the needs of the audience.

 

GROOMING

All associates must maintain a neat, clean and well-groomed appearance per Marriott standards. Refer to Grooming Standards.

 

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

 

TESTIMONIAL :  I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.