Assistant Director Loss Prevention

Job description

Additional Information Bonus eligible.
Job Number 24065158
Job Category Loss Prevention & Security
Location The St. Regis Longboat Key Resort, 1620 Gulf of Mexico Drive, Longboat Key, Florida, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

 

Anticipated to open in summer of 2024, The St. Regis, Longboat Key Resort and Residences, will be a one-of-a-kind luxury resort on this Sarasota barrier island. Located on 18 acres of premier beachfront property, with over 800 feet of private beach, this expansive resort includes multiple pools, a winding river, and a four-acre saltwater lagoon complete with stingrays, turtles, and tropical fish. Resort amenities include a 20,000 square foot spa, 17,00 square feet of indoor meeting space and a wide range of food and beverage offerings including three restaurants and multiple bar venues. The discerning expertise and bespoke service of St. Regis will complement these exquisite facilities and amenities to create an iconic resort destination.   

 

Assists the Director of Loss Prevention in managing the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.

 

CANDIDATE PROFILE

 

Education and Experience

• High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.

OR

• 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.

 

CORE WORK ACTIVITIES

 

Managing Security/Loss Prevention Operations

• Assists in the development and implementation of emergency procedures.

• Collaborates with the Director of Loss Prevention on ways to continually improve departmental performance.

• Comply with policies on proper investigative procedures for loss of property assets.

• Maintain proper documentation of property patrols.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Implements action plans to monitor and control risk.

• Reports any procedure violations to the Director of Loss Prevention and appropriate management.

• Strives to improve service performance.

• Supervises security staff to effectively monitor and protect property assets.

• Performs duties of the Director of Loss Prevention in his/her absence.

 

Leading Security/Loss Prevention Teams

• Assists Director of Loss Prevention in establishing guidelines and training so employees understand expectations and parameters.

• Celebrates successes and publicly recognizes the contributions of team members.

• Communicates critical information to Loss Prevention officers based on knowledge gained at pre- and post-convention meetings.

• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Helps employees and guests obtain necessary medical attention on a timely basis.

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

• Serves as a role model to demonstrate appropriate behaviors.

• Utilizes an \