Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.
Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations. Offer guests amenities such as water, juice, or heated neck pillows. Answer questions about general property information and amenities. Escort guests to and from treatment rooms. Check computer for updates and changes to schedule regularly throughout the day. Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas. Dispose of trash and dirty linens in the proper area. Secure supplies and equipment at the end of each shift. Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets. Anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.
SCOPE / BUSINESS CONTEXT
· A Full Time position based at the Cardiff Marriott Hotel
Monday - Sunday Varied Shifts
Apprenticeship duration: 12 months
Salary £3.50 per hour
· Number of Direct Reports – 2
· Titles of Direct Reports – Leisure Club Manager & Leisure Club Supervisor
Skills and Knowledge
· Communication skills (verbal, listening, writing)
· Pro-active and reliable
· Able to work alone and with a team ( Interpersonal skills)
· Team working
· Diversity Relations
· Personal Attributes
· Safety Orientation
· Presentation skills
· Ability to follow instruction
· Attention to detail
· Well presented
· Good timekeeping
· Flexibility of hours, days of week, early/late shifts
· Passion for fitness
Education or Certification
· 5 GCSE or Equivalent
· Willing to commit to NVQ Level 2 and a minimum 8 hours work in own time
· Must achieve minimum entry level 3 in Numeracy and Literacy Tests
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.