At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
Ideal candidate profile
Lead programs for kids, youth, adults, families, and group activities, such as snorkeling, kayaking, underwater photography and videography, botanic park (terrestrial) tours, sustainable living lessons, arts & crafts, etc. Explain and promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Demonstrate knowledge of local and cultural heritage. Prepare for each activity, ensuring that the co-naturalist or attendant is also prepared with any necessary materials, and guiding the group at all times. Ensure operation of the Ambassadors of the Environment program in relation in curriculum preparation and production for each activity. Ensure preparedness of program with any necessary materials and confidence in guiding the group at all times.
Follow company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational quality. Visually inspect tools, equipment, or machines; move over sloping, uneven, or slippery surfaces; stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 75 pounds without assistance. Perform other reasonable job duties as requested.
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.