Administrative Assistant

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Marriott Vacations Worldwide. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International, Inc.

This position will be based at Marriott's Monarch at Sea Pines located at 91 N. Sea Pines Drive, Hilton Head Island, SC.

 

CORE WORK ACTIVITIES 

Managing Housekeeping Operations and Budgets 

Ensures compliance with all housekeeping policies, standards and procedures.

Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.

Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Inventories stock to ensure adequate supplies.

Supervises an effective inspection program for all guestrooms and public space.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Ensures all employees have proper supplies, equipment and uniforms.

Communicates areas that need attention to staff and follows up to ensure understanding.

Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. 

Conducting Human Resources Activities 

Uses all available on the job training tools to train new hires and provide follow-up training as necessary.

Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.

Schedule associates to business demands and for tracks associate time and attendance.

Ensures associates understand expectations and parameters.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.

Observes service behaviors of associates and provides feedback to individuals.

Ensures associate recognition is taking place on all shifts.

Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns.

Participates in associate progressive discipline procedures.

Review associate satisfaction results.

Participates in interviewing and hiring of team members with the appropriate skills.

 

Ensuring Exceptional Customer Service 

Sets a positive example for guest relations.

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Must be available to work weekends, various shifts and holidays

 

This company is an equal opportunity employer.

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