Accounting/Admin Assistant

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Auro Hotels. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

As a hotel accounts receivable agent, your primary responsibility is to manage the hotel’s financial resources. This includes keeping track of all incoming payments and ensuring that all bills and invoices are paid on time. You will work closely with the hotel’s management team and the Front Office to create and maintain accurate financial records.

In addition to managing the hotel’s financial resources, you will also be responsible for interacting with guests and handling any billing inquiries they may have. You must possess excellent customer service skills and can communicate effectively with guests.

– Assist sales in establishing customer credit through hotel policies and procedures, including but not limited to the application process, reference checks, credit limits, direct bill listing, deposit requirements, and other credit-related activities.
–  Maintain an efficient collection process, which includes an organized filing and tracing system, the distribution of demand letters, the monitoring of returned checks and chargebacks, the performance of collection calls, and the preparation of bad debt write-offs.
– Notify your supervisor of any unusual events or deviations from policies or procedures.
– Monitor and prepare financial reports according to hotel requirements while meeting various deadlines; for example, month-end aging reports, weekly aging transmission to the Corporate Office, etc.
– Monitor the guest ledger, advance deposit ledger, and any other related subsidiary ledgers to ensure proper internal control.
– Implement credit training in the operating department to include proper credit card, cash, check acceptance, limits, and direct bill listing approval.
– Deliver accurate and timely invoices, statements, and schedules to customers.
– Ensure that all guests are satisfied.
– Respond to customer inquiries effectively and promptly. All issues and/or disputes must be communicated to the operating departments and the supervisor.

Job Requirements

Overall, the hotel accounts receivable agent plays a critical role in ensuring the hotel's financial stability and maintaining positive relationships with guests.

To be successful in this role, you should have a strong attention to detail, be highly organized, and have a solid understanding of basic accounting principles. A degree in accounting or finance is preferred, but not required. Experience working in a hotel or hospitality environment is also a plus.

– Bachelor’s degree in accounting, finance, or a related field, plus a track record of success in the workplace
– Excellent problem-solving abilities and the ability to think outside the box and challenge the status quo are required.
– Excellent organizational skills are required, as well as the ability to thrive in a teamwork environment.
– Strong Microsoft Excel skills are required for this role. Experience with the Fosse PMS is preferred.
– All required skills are multitasking, working under pressure, and meeting deadlines. 
– Assist with administrative duties relating to Human Resources and employee relations.
– Prepare daily cash deposits.
– Support the Front Office team when necessary, servicing guests
– Handle credit card statements and reconcile chargebacks

REPORTS TO: General Manager / Assistant GM
Minimum 1- 2 years' experience in accounts receivable preferred.
Bi-lingual English/Spanish preferred

 

Hourly Full-Time position 40 hours, Monday – Friday

Hotel Discounts:
Explore the world! Marriott and Auro Hotels associates as well as their friends and family receive generous discounts at more than 8,500 hotels worldwide. Associates can participate in Marriott Bonvoy and also receive:
20% Food and Beverage Discount

Century Club:
After 10 years of service at all Auro Hotel properties which includes multiple brands like Marriott, Hyatt, Hilton, and others, associates are eligible to receive complimentary hotel rooms through our Century Club (CC) to explore more around us.

Paid Leave:
Time away from work allows us to recharge and reconnect with the people who matter most. Associates receive paid leave to use for vacations, sick time, holidays, and more.​

Health & Medical Benefits
Medical
Auro Hotels offers a choice of medical plans at different price points. The plans offer a range of deductibles, coinsurance, and copays so you can choose the plan that best meets your needs. You can also enroll in a Health Care Spending Account, and some medical plans also come with the option to save money in a Health Savings Account (HSA). 

Dental:
The Dental Plan includes preventive care like routine cleanings and other services like fillings, as well as restorative treatment

Vision:
The Vision Plan provides free eye exams each year when you use a network provider and coverage for frames and lenses or contact lenses. The Vision Discount Program offers discounts on glasses and contact lenses as well as eye exams and laser correction.

Retirement Savings Plan:
Save for retirement on a before-tax, Roth 401(k), or after-tax basis, or a combination of all three. Auro Hotels matches 100% of your 401(k) contributions up to 4% of your weekly pay – helping you save more for your future.​

Life Insurance:
Associates receive free life insurance and can purchase additional life insurance coverage for yourself, their spouses and their children.

 

This company is an equal opportunity employer.

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