Account Director - Wedding & Social Events

Job description

JOB SUMMARY

Are you curious, outgoing and warm? If so, Pier One Sydney Harbour is looking for you to join our team!

We believe in the power of personality and style to deliver mind-blowing service to our guests, rather than following a standard hotel script. 

We are looking for an experienced industry professional eager to grow and develop your career with Pier One Sydney Harbour and the endless opportunities for motivated and skilled individuals await within Marriott International. 

Located under the iconic Sydney Harbour Bridge, our five-star hotel boasts 189 premium rooms and suites, offering a truly luxurious experience on the vibrant heritage waterfront pier, along with ten wonderful event spaces, where you can truly embrace the vision and capture the hearts and dreams of future wedded couples.

Pier One Sydney Harbour is not just a workplace; it's a place where you can showcase your talents and make a real impact on our guests' experience. 

We work every day to elevate our associate’s experience. 

As Account Director – Weddings and Social Events, you’ll take the lead by driving the business forward, identifying ways to grow and develop the wedding and social events business, and be responsible for delivering the event, from enquiry to execution seamlessly. Your focus will be on building lasting, value-driven relationships with customers, creating tailored solutions that meet their needs, capture their hearts and deliver the dream, ensuring that we exceed their expectations and leave lasting memories. You will work closely with various teams, taking ownership of day-to-day sales operations and strategic initiatives, all while achieving sales goals and driving long-term success. 

Some of your Key Responsibilities:

·  Commercial delivery of wedding and social event revenue
·  Hand over weddings to Event team for delivery
·  Own the Pier One relationship with wedding suppliers, stylists, florists and furniture suppliers 
·  Attend Wedding trade shows and strategise your own events to increase conversion
·  Build lasting and memorable relationships that generate sales opportunities
·  Work collaboratively with other sales channels to deliver revenue
·  Provide end-to-end client wedding and social event sales, from initial inquiry, to presenting a proposal, site inspection, contract, invoicing, reporting, through to event orders, and supporting team execution of the event on the day. 
·  Execute and support the operational aspects of business booked (e.g, generation proposal, writing contract, customer correspondence). 
·  Use knowledge of Market Trends and Target Customer Information to maximize revenue
·  Identify new business to achieve personal and location revenue goals. 
·  Close the best opportunities for the location on market conditions and location needs. 
·  Support the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. 
·  Provide excellent customer service consistent with the service basics of the company and sets a positive example for guest relations. 
·  Interact with guests to obtain feedback on product quality and service levels. 

Benefits, Perks & Rewards:

·  Full time contract.
·  Free delicious duty meals including one barista coffee a day!
·  Amazing water views in a unique location, just under the Harbour Bridge with glimpses of the Opera House. 
·  Numerous activations and events to connect with your colleagues. 
·  Free In-house laundry for all your work clothes. 
·  Exclusive associate discounts on food and beverage and hotel rooms (including all properties within Marriott International) for you, your family and friends. 
·  Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International. 
·  Genuine care for associates physical, emotional and financial wellbeing through our employee assistance program.

What we value for this role:

·  2-year degree from an accredited university in Business Administration, Marketing, hotel and restaurant management, or related
·  3 years of experience in the sales and marketing or related area. 
·  Demonstrated skills in adaptability, communication, problem solving and decision making and driven for results. 
·  You’ll think outside the box and have an open-minded personality. 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.