Legal Services Contact Officer (GR45/EDI/CKP/7)

Job description

Legal Services Contact Officer (GR45/EDI/CKP/7)

Lyons Davidson is a national law practice of around 1,000 employees operating from offices in Bristol, Solihull, Leeds, Surrey, Plymouth, Cardiff and London, and our associated practice in Edinburgh, Lyons Davidson Scotland LLP. We also have employees based in onsite client offices in Birmingham and Whitstable.

We are a full service legal Company committed to delivering high-quality professional services in a cost-effect and approachable manner to institutions, businesses and individuals.

Purpose:

We are looking for a number of customer focused individuals to join our expanding Legal Services Contact Team to be based in our Edinburgh office.

This is an excellent opportunity for an individual looking to gain legal industry experience.

The team's role is to be the first point of contact for our new clients to establish their needs in relation to their claim or query and inform them of legal processes.

Duties/Responsibilities:

Your initial responsibilities will include administration relating to new client files. This will include preparing the case for the initial part of the relevant legal process in readiness to be passed to a case handlers. You will quickly progress to making and taking calls with our new clients.

The role will then progress to additional responsibilities including: providing great client service by contacting new clients as soon as possible and gathering information required to assess their claim and assisting with their immediate needs. The role extends to a number of legal disciplines including civil litigation, personal injury and legal helpline.

Skills/Competencies required:

The successful candidate will have excellent communication and people skills, be diplomatic and empathetic. You will also be organised and able to prioritise; be able to work to targets and cope well under pressure. An excellent telephone manner is preferred.

Ideally you should be IT literate however; full legal and system training will be provided.

A law degree or equivalent would be beneficial, however this is not essential as we are looking for ambitious people with practical experience in client care.

Initially you will work a 35 hour week on weekly shifts between 8am and 8pm from Monday to Friday. This will develop in to a 35 hour week between Monday and Sunday. Shift availability ranges from starting at 8am to finishing at 9pm. Working hours at weekends would be 9am-4pm Saturdays and 10am - 4pm Sundays.

Why Join us?

With Investors in People accreditation since 1998, we positively encourage our employees to progress and develop within the Company. We recognise that our continued growth and success is the direct result of our employee’s contributions and we want to help you exceed the needs of relevant CPD requirements, regardless of the role.

Our wide range of benefits, include a generous holiday entitlement, flexible benefits (including pension, childcare vouchers, bikes for work and health screening), bonus scheme and development opportunities. We have active social committees and support various charities/fundraising events across the UK.

Lyons Davidson prides itself on being an equal opportunities employer and is committed to, and realises the benefits of, having a diverse workforce.

Please note that any offer of employment is subject to a satisfactory credit check and Basic criminal record check. This information will only be used to assess suitability for employment insofar as it is relevant.

Based on response the role may be closed earlier than indicated.