Legal Helpline Advisor (GR78/BRS/SPW/12)

Job description

Purpose:
We are currently recruiting for Legal Helpline Advisors to join our Legal Helpline team. This is an excellent opportunity for someone who wishes to use their legal knowledge to provide practical advice to clients and utilise their practical experience.

The ideal candidate will have a law degree (or equivalent) and legal work experience, ideally across a number of different areas of law and including legal telephone advice work.

Advisors will be required to learn, research and improve their legal knowledge and communication skills, and will be encouraged to share information, knowledge and experience with colleagues in a supportive environment. Initial and ongoing training will be provided, and support from other team members and departments of the firm is available.

Duties/Responsibilities:
- Provide clear, concise legal advice to people from a variety of backgrounds over the telephone
- Ensure accurate recording on our case management system (Filestream)
- Keep legal knowledge up to date and attend training as and when required - Administration tasks and reporting to Insurer clients as required
- Complying with agreed service standards
- Training and mentoring other members of the Advice team.

Skills/Competencies required:
- Must have an excellent telephone manner
- Experience in the legal field
- Good attention to detail
- The ability to remain calm while thinking on your feet
- Good team player
- Ability to use own initiative and work to strict deadlines
- Excellent written and verbal communication skills

Minimum qualification:
- You must have a law degree or equivalent qualification
- LPC or BVC qualification is desirable

Contracted Hours:
35 hours per week - 8am to 8pm Monday to Friday (Variable Shifts)

Why Join us?
With Investors in People accreditation since 1998, we positively encourage our staff to progress and develop within the Company. We recognise that our continued growth and success is the direct result of the contribution of our staff.

Our wide range of benefits include a generous holiday entitlement, flexible benefits (including pension, childcare vouchers, bikes for work and health screening), bonus scheme and development opportunities. We have an active social committee and support various charities/fundraising events across the UK.

Lyons Davidson prides itself on being an equal opportunities employer, and is committed to and realises the benefits of having a diverse workforce.

This role is exempt from the Rehabilitation of Offenders Act. Please note that any offer of employment is subject to a satisfactory credit check and Standard criminal record check. This information will only be used to assess suitability for employment insofar as it is relevant.