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LVMH - Watchmaker

  • Graduate job
  • London ( Greater London )

Job description

Company : ASS W&J UK
Business group : Watches & Jewelry
- Servicing and repairing all types of quartz and automatic watches to the highest of standards within expected timeframes
- Support the department in providing an efficient and competitive UK aftersales service which appropriately reflects brand values and results in high customer satisfaction and brand loyalty
Duties and Responsibilities:
- Carry out services and repairs to all types of mechanical and quartz watches
- Carry out refurbishment of precious metal and stainless steel cases and bracelets
- Achieve workload targets within agreed timeframes and standards, and contribute to achievement of department targets
- Conduct and support the training of technicians and trainee watchmakers in all aspects of servicing and overhauling watches
- Providing advice and information to manager as required
- Promote quality achievement and performance improvement
- Develop and maintain an in-depth current product and brand knowledge
- Pro-active in developing technical skills and industry knowledge
- Attend in house and brand house training
- Support technical training and events across other business areas
- Maintain high quality of work keeping returns to a minimum resulting in customer satisfaction and a positive brand image

Ideal candidate profile

Experience required : Minimum 5 years
Qualification, Experience and Skills Required:
- WOSTEP/BHI or Swiss watchmaking qualification and training
- Minimum GCSE level qualifications
Professional Experience:
- Professional/career level watchmaking experience (Swiss/luxury brand preferable)
- Ability to service and maintain Swiss/luxury timepieces
- Experience of working as part of a team in a commercial technical department/business and individually
- Proven experience of working towards and achieving departmental targets
- Commercial awareness
- Passion for watches/luxury timepieces
- Able to prioritise and plan own workload
- Excellent communication and interpersonal skills
- Able to work flexibly, to embrace change and to work as part of a team
- Drive for results
- Self-motivated
- Ambitious with a willingness to learn and complete development training
- Able to deal effectively with people at all levels and in all areas of the organisation
- Be a brand ambassador of the business
- Able to work under pressure achieving a high level of accuracy
- Demonstrate an attitude of professionalism, conscientiousness and reliability