LVMH - Team Lead, Leather Goods, Bellagio - Las Vegas, NV

Job description

Company : Louis Vuitton North America
Business group : Fashion & Leather Goods
As a Team Lead, Leather Goods, you will be an ambassador of the Brand. You will assist the Store Manager and/or Team Manager to coach and develop the team, build Client relationships, proactively foster the achievement of sales goals and ensure that the highest level of Client experience is delivered. You will be a role model to the team, and will support your Store and/or Manager in operational duties. You will represent the Brand values and demonstrate the Louis Vuitton attitudes toward Clients and team members.

Desired profile

Experience required : Minimum 5 years
ESSENTIAL DUTIES & RESPONSIBILITIES
Client and Business Development:
- Support the team in building long term Client relationships and being an example of top performance by leveraging clienteling tools
- Establish a Client-centric mindset in store to ensure the highest level of Client experience and proactively handle Client-related situations
- Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training)
- Proactively provide the Corporate office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team
- Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation
Selling and Floor Management:
- Act as a role model demonstrating sales leadership to the team, through achievement of personal goals, supporting them with their own sales, foster cross-selling and Client repurchase
- Build and develop own Client portfolio
- Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the Louis Vuitton Promise standards are achieved
Team Support and Development:
- Support the Store Manager and/or Team Manager in ensuring the team delivers the Louis Vuitton Promise to every Client, through demonstrating and modeling the 4 Louis Vuitton Attitudes.
- Support the Store Manager and/or Team Manager by providing consistent coaching, helping to identify the teams development and training needs, and offering suggestions for individual action plans
- Assist Store Manager and/or Team Managers by making recommendations in identifying, recruiting and developing talents, securing succession plans in collaboration with the Store Manager and/or Team Manager
- Lead and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers
Champion a Product Category
- Leather Goods:
- Be the store point of reference to the Corporate Merchandising team, providing them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities...) leveraging the Advisors' knowledge
- Support the product category business, convey enthusiasm and passion via team animations, morning briefings, share information and mentoring, improve operations, define and implement action plans to drive sales
Operations:
- Ensure policies, Brand standards and grooming guidelines are communicated and implemented
- Support Operations team in inventory management
- Support Store Manager in staff planning (workforce management)