LVMH - TAG Heuer Assistant Store Manager York

Job description

Company : TAG Heuer UK
Business group : Watches & Jewelry
Mission:
- Effectively manage the team to achieve sales targets
- Pro-actively support management of the store to ensure both short and long-term goals are achieved
- Provide and maintain a high level of customer service resulting in a positive brand experience and repeat sales.
- To protect the image of the brand being a key ambassador of TAG Heuer
Duties and Responsibilities:
- Support the Store Manager in the efficient running of the store on a day to day basis
- Monitoring and reporting sales information to head office
- Ensuring store team maximise sales by effectively managing resources and by providing a high quality of service to all customers
- Support the Manager to continuously develop store practices and customer service levels
- Checking stock levels on a regular basis and reporting to head office
- Opening and closing store and ensuring all the team are aware, and follow the security procedures to ensure minimum security risk
- Implement and promote effective working practices resulting in a safe and efficient working environment
- Merchandising displays and ensuring high standards are maintained within the store
- Support the planning and managing of staff rota's, overtime, holidays and monitoring sickness and report to HR and Retail Operations Manager on a frequent basis
- Support recruitment, training and inductions
- Support relationships and negotiations with store suppliers, agencies and central management
- Motivating and development of the team
- Support and collaborate with sales, marketing and trade marketing teams to achieve brand plans, objectives and successful in store events.
- Provide in-store aftersales service working with the aftersales teams to achieve a high level of customer service and satisfaction
- Support, adhere to and implement HR policies and procedures.

Desired profile

Experience required : Minimum 2 years
- Demonstrate effective decision-making skills
- Results orientated
- Customer focused, able to handle customer complaints and queries in a highly professional manner
- Excellent communication, interpersonal and negotiation skills
- Attention to detail
- Pro-active
- Problem solving and initiative
- Exceptional time management skills and the ability to multi-task efficiently
- Able to accurately produce and analyse reports and documentation.
- Able to coach, manage and motivate store team