LVMH - Store Manager, Loewe - Las Vegas

Job description

Company : Loewe USA
Business group : Fashion & Leather Goods
Opening Fall 2018 inside the world-renowned Wynn Resort, Loewe is currently seeking an experienced and passionate Store Manager to lead its boutique!
The Store Manager is responsible for driving the business through sales support, enforcing operational policies, training, and stock management. This position leads with the highest degree of customer service every day in accordance with brand principles and empowers associates to make decisions in the best interest of providing an elevated customer experience.
Key Responsibilities
Sales:
- Develop, train and continuously motivate associates towards achieving and exceeding personal and category sales objectives while applying retail excellence
- Demonstrate leadership by playing an active role on the selling floor, coaching and team
- Manage and lead team efforts in clienteling including effective usage of client books towards new client acquisition and retention
- Meet set category and consignment % of total business goals as defined by management
- Support the sales process as needed
- Assist in facilitating solutions to customer issues in addition to directly managing escalated customer issues or complaints
- Ensure the highest level of customer service
Policies and Procedures:
- Ensure compliance with corporate policies and procedures
- Enforce all operational policies and procedures as dictated by the Retail Handbook and other related material
Reporting:
- Perform daily reporting and analysis as directed
Visual Merchandising:
- Ensure store visual merchandising standards are met and maintained
- Support the Visual Merchandising Manager in planning and executing any necessary changes in visual environment
- Review sales frequently and take action on visual merchandising to maximize sales
Staff Training and Development:
- Coach sales associates on the spot to give clear constructive feedback based on facts and observations
- Assist Store Manager by making recommendations towards the recruitment and development of associates
- Identify associates training needs to be shared with the Store Manager to implement regular category meetings
- Provide training and direction to staff
- Shared responsibility for P&L of the store
- Maintain inventory accuracy and shrink rates within company standards by regularly following up with operations and executing initiatives as needed

Desired profile

Experience required : Minimum 5 years
Education/Experience:
- 3+ years of store management experience within a luxury setting
- Proficient computer skills
- College degree or equivalent
- Foreign languages a plus
- Ability to motivate others and build effective teams
- Experience in the Las Vegas market strongly preferred
- Strong oral and written communication skills
- Ability to mediate and negotiate to resolve conflict
- Proven service orientation and customer focus skills