LVMH - Sales Associate, TAG Heuer (Mandarin Speaker) - LVMH - City of London - Wizbii

LVMH - Sales Associate, TAG Heuer (Mandarin Speaker)

  • By LVMH
  • City of London (United Kingdom)
  • Business / Sales

Job description

Company : TAG Heuer UK
Business group : Watches & Jewelry
TAG Heuer: the Swiss Avant-Garde watchmaker since 1860.
Avant-garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach and a cool and free-minded spirit to think ahead. TAG Heuer watches and chronographs are an authentic concentration of innovation, design and engineering for bold, confident people who are connected to the future.
Our slogan #DontCrackUnderPressure is more than a claim
- it's a mindset!
We currently propose an exciting opportunity to join our iconic brand as:
Flagship Sales Associate (Mandarin Speaker)
Oxford Street, London
Competitive salary, bonus, pension, life cover and private healthcare
Acting as a brand ambassador, your main duties will be:
- To professionally handle and advise customers of products and services resulting in the achievement of personal and store sales targets
- Professionally represent the brand image at all times
- Merchandising displays and ensuring high standards are maintained within the store
- Provide high quality service to customers face-to
- face and over the telephone
- Completing sale documentation and efficient use of internal till and stock systems
- Achieving and maintaining mystery shopper targets
- Accurately check stock levels at a regular basis
- Altering and fitting customers watches
- Support the manager to continuously develop store practices and customer service levels
- Reporting any stock or security issues, and fraudulent activity to management
- Assisting the key holder with opening and closing the store following security procedures to ensure minimum security risk
- Promote effective working practices resulting in a safe and efficient working environment
- Maintain high level of product and brand knowledge
- Support the implementation of brand training initiatives
- Provide in-store aftersales service working with the aftersales teams to achieve a high level of customer service and satisfaction
- Take responsibility of personal development and attending training as required
- Ensure compliance with Health and Safety regulations

Seeked profile

Experience required : Minimum 2 years
Qualification, Experience and Skills Required:
- Minimum GCSE level qualification
Professional Experience:
- Previous Retail/Customer Service experience in a luxury store
- Preferably worked in luxury goods/similar retail environment
- Knowledge of and ability to use various IT systems
- Proven experience of contributing towards sales targets
- Fluent in Mandarin/Chinese language
- Customer focused, able to serve customers and handle complaints in a highly professional manner
- Ability to develop extensive brand and product knowledge
- Able to meet targets and work to deadlines
- Able to work flexibly, embrace and manage change
- Be able to work as a team
- Results orientated
- Exceptional time management skills
- Demonstrate an attitude of professionalism, conscientiousness and reliability
- Problem solving and initiative
If you like challenges, innovation, out-of-the-box thinking and working with striking people, please apply now.

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About LVMH

Leader mondial du luxe, LVMH déploie, depuis sa création en 1987, un modèle marqué par son dynamisme. 

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