LVMH - Regional Account Manager - North

Company : Moët Hennessy UK
Business group : Wines & Spirits
MISSION STATEMENT
To manage and develop the designated Wholesale, Cash & Carry and Independent Specialist customer(s) to achieve budget objectives through executing category and brand activations which ensure MHUK brands deliver sustainable value growth in line with the MHUK strategic pillars.
 
MAIN RESPONSIBILITIES
Commercial Plan
- Develop and implement a customer strategy and plan that achieves the annual customer budget.
- Deliver agreed volume, cost price, customer investment (FTT) and profit targets for each of the brands through. the designated customer portfolio.
- Manage the monthly and annual sales forecast in commercial planning system.
- Update and maintain customer account plans and all associated documents using agreed company standards.
- Actively work to protect and grow the distribution of Moet Hennessy brands within the customer(s) in line with channel guidelines.
- Analyse and share sell out data using available resources provided through collecting customer data.
- Complete Pre and Post Evaluation of all price promotional activity on given customer(s).
- Ensure timely completion of relevant commercial admin (pricing changes, new line admin, invoice processing).
- Enable effective credit management and cash collection in conjunction with the finance team.
 Customer Relationship Management
- Build strong external relationships with the customer across commercial, category, supply chain, marketing, regional and store teams.
- Develop, plan and negotiate annual Joint Business Plans with key customer(s). Ensure ongoing tracking of performance vs plan internally and externally.
- Work cross functionally internally to ensure the appropriate level of support for the key customer(s) from category, marketing and supply teams.
- Become a facilitator for new ways of working and commercial ideas with given customer(s).
- Build channel specific customer plans to make sure the MH portfolio benefits from emerging sources of growth, e.g. online and convenience.
- Attend all customer trade briefings and networking opportunities to fully understand customer strategies and opportunities for Moet Hennessy.
- Develop relevant insights and market data to support sales objectives and ensure success and sell with a "Category" mindset, talking the customer language with shopper and consumer metrics where possible.
- To work closely with MHUK and customer supply chain teams to ensure service level targets are delivered.
- Deliver product education and tasting events as required
Brand Activation
- Work with the category and marketing teams to deliver trade leading activations and category solutions appropriate for luxury brands.
- Run an annual calendar of price promotional activity in line with channel guidelines and focused on maximising value over volume and reducing sales on promotion %.
- Deliver innovative ideas to enable the MH portfolio to be developed in an increasingly digital world
Market Intelligence
- Gather and use comprehensive competitor information and analyse data to alert the business to market activity and price changes.
- Identify and recommend new business and brand development opportunities within designated customer(s) using data based insight.
- Use consumer, market and retailer information to offer category advice and support to designated customer(s)