LVMH - Product Sales Manager

Job description

Company : DFS Venture Singapore (Pte) Ltd
Business group : Selective retailing
The Product Sales Manager (PSM) is the key person element to DFS' vision of exceptional people delivering exceptional product.
The candidate will be a primary conduit between the corporate merchant team and the customer, ensuring a seamless customer experience aligned to the company vision while effectively driving sales. The PSM owns the brand/categories of business at store level and is responsible for ensuring promotions, product training and overall floor presentations are being met through managing, mentoring and developing a cross-functional sales team. He/she is expected to lead, problem solve and possess an intuitive sense to think ahead.
 
1. Selling and the Customer Experience
- Align the customer experience to the company vision
- exceptional people delivering exceptional product
- Drive sales through action sales, clearance, promotions, and incentive targets with passion
- Focus on ways to increase and continually improve conversion from non-buying to buying, spend per transaction and average units per sale.
- Manage sales floor to ensure a high energy, positive floor experience for staff and customers
- Observe, coach and react continually improve customer experience and team productivity
- Manage team visibility on the shop floor for optimal staffing and floor coverage
- Effectively partner with the Platinum Services team to enhance the customer experience
2. Team & Service Management
- Effectively communicate company overall objectives and ensure Team Lead and Sales associates have clear goals and objectives on the customer experience and productivity targets
- Review sales productivity and individual sales team member's performance on a regular basis
- Create and promote a positive work environment in line with DFS values
- Responsible for sales staff retention, development and job satisfaction levels
- Provide effective team leadership through open communication, training, coaching and active encouragement to meet and exceed goals
- Ensure development and succession plans are in place for team members
3. Product Management
- Act as the primary communication link between product merchants and the customer
- Maintain a very high standard of product and brand knowledge in the team
- Maintain and enhance local brand relationships, while upholding confidentiality in sales and performance related information
- Ensure floor presentation meets or exceeds brand and DFS requirements
- Participate in the development and execution of merchandise strategy including promotions, seasonal buys, etc.
4. General
- Actively promote the DFS brand and a strong positive professional image at all times
- Manage team compliance with all company policies and procedures, Customs regulations and relevant trading laws, raising any concerns or issues when necessary
- Perform any other duties as requested in a diligent and conscientious manner

Desired profile

Experience required : Minimum 5 years
* Education: Bachelors Degree in Management, Business or equivalent preferred, not essential
* Critical Skills: Fluency in English and other languages as required by location
* Work experience: Min 2+ years retail store experience required, leadership experience with sales and luxury merchandise highly desired
* Other Knowledge, Skills and Abilities Required:
- Strong multi-dimensional leadership ability
- Must have high degree of integrity and confidentiality with a keen sense of business/financial acumen
- Able to work under stringent deadlines and be able to prioritise with multiple deadlines
- Must have strong interpersonal skills and be able to work well with personnel at various levels
- Must have strong communication skills, both oral and written and be comfortable in making presentations
- Strong analytical, organisational and problem-solving skills
- Accuracy and attention to details
- Proficient in using MS tools, including Excel, Word & Powerpoint