LVMH - Flagship Store Manager

Job description

Company : Celine Europe
Business group : Fashion & Leather Goods
As the Flagship Store Manager, you will be an Ambassador of the brand, effectively running the Flagship Boutique ensuring maximum profitability and productivity.
You will be an inspiring and motivating leader and coach, developing the store team to higher performance, ensuring that customers receive the highest standards of service. You will champion clienteling in your store and encourage your team to build meaningful and sustainable relationships with their clients.
You will identify new business opportunities and implement actions to ensure your store meets sales targets and minimising stock loss, shrinkage and store operating costs.
KEY RESPONSIBILITIES:
Team Leadership & Engagement
- Develop team members to ensure they deliver the Celine experience to every Client. Support them with consistent coaching, identify their development and training needs, and tailor individual action plans
- Identify, recruit and develop talents and work with HR to secure succession plans
- Organise the team in an efficient manner according to business needs and delegate responsibility
- Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved
- Coach senior team members into taking responsibility for the management, development and engagement of their own teams
- Network with Celine and LVMH colleagues to share best practices
- Be the voice of HQ, communicating strategic vision, targets, projects and initiatives and ensuring that the team are consistently displaying the Celine and Being LVMH Values & Behaviours
Business & Client Development
- Lead and develop the business of the store, by cultivating a comprehensive and strategic knowledge of your business and relating to all relevant stakeholders
- Establish a Client-centric mindset in store to ensure the highest level of customer experience and achieve Client retention objectives
- Partner with the Paris head office Client Development Manager to identify key opportunities and best practices for the store and support them with the training and development of the team in this key area
- Maximise the potential of all product categories carried in the store, capitalising on all available support (visual merchandising, training, clienteling, events, HR team...) and fostering synergies between categories
- Build a loyal Clientele, leveraging all clienteling tools from the CRM team. Moreover, devise and propose initiatives to develop the local clientele/ business
- Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations
- Act as a Celine ambassador in your local market, by proactively representing the Brand in relevant local activities
- Be aware of the competitive landscape and market trends
- In multi-store markets, develop relationships with surrounding Celine Store Managers to optimise business opportunities and Client experience
Operations
- Ensure policies, operational standards and procedures are communicated, understood & implemented whilst also proposing any improvement actions
- Monitor store controllable expenses and partner with Finance on the review and action of the monthly P&L
- Take accountability alongside Store Support for the health and safety management of the store
- Supervise loss asset protection and risk management
- Control stock loss within the boutique budget and implement stock audits effectively
- Ensure that the team are fully trained and understand the Company systems relating to point of sale and cash handling/stock loss control

Desired profile

Experience required : Minimum 5 years
PROFILE & EXPERIENCE:
- Extensive Flagship Boutique management retail experience in the luxury goods sector
- Existing International Clientele network
- Experience in managing VIP client events
- Excellent communication and relationship building skills
- At ease with networking and building relationship with clients, staff, head office, competition, hotels, ...
- Proven entrepreneurial spirit
- Drive to deliver excellence
- Outstanding sense of customer service, sense of initiative and commercial creativity with fashion sensitivity
- A passion for Celine and our collections, understanding Céline uniqueness
- Strong knowledge of fashion, trends and competition, specifically RTW
- Keen interest in culture and art
- Fluency in a second language (French preferred)
- Master Degree desirable
PERKS & BENEFITS
- Competitive salary and bonus structure
- Private Medical Health Insurance with Bupa
- Generous Pension scheme (employee input 3%, employer input 8%)
- Long term career path & Development structure
- Global LVMH mobility programme with worldwide opportunities