LVMH - Experienced Senior Watchmaker (Supervisor)

Job description

Company : ASS W&J UK
Business group : Watches & Jewelry
Mission:
>  Supporting the Technical Operations Manager in the day-to-day running of the department
>  To manage the workflow between the Customer Services and Technical Services department
>  Manage and oversee the Watchmakers

Desired profile

Experience required : Minimum 5 years
Duties and Responsibilities:
>  Assist the Technical Operations Manager to effectively manage the team to achieve departmental targets; budgets, repair volumes, quality control and turnaround times
>  Oversee the Watchmaker department, manage the productivity of the department
>  Ensure lead times are maintained
>  To support the development of departmental processes, projects and service delivery
>  Responsible for the management and development of the Watchmaker team and for driving new initiatives within these areas
>  Competing employee reviews, assessing training and development needs and conducting performance management processes where required
>  Provide administrative support to the manager and team including developing and tracking reports, KPIs, booking meetings and travel arrangements
>  Technical point of contact, manage queries and estimates liaising with the customer service department
>  Ensure accurate record keeping
>  Allocate daily workload to the team
>  Report all QC failures on the system
>  Compile and distribute reports tracking departmental KPI's and work in progress on a weekly/monthly basis
>  Monitor absence levels within team, conduct return to work interviews and manage attend manage attendance reporting
>  Prepare monthly repairs reports (under guarantee, sickness and overtime records)
>  Promote quality achievement and performance improvement
>  Assess training needs of the team and deliver/coordinate appropriate training programs
>  Plan and conduct inductions for new joiners to the department
Education:
>  GCSE standard and above
>  WOSTEP or equivalent level of expertise/qualification
Professional Experience:
>  Experience of working alongside managers
>  Experience of managing a team
>  High level of technical skills, Qualified Watchmaker
>  Experience of delivering business objectives and working to tight deadlines
>  Experience of working with a luxury brand (preferable)
Profile:
>  Excellent PC skills
>  Able to produce and analyse reports and documentation
>  Able to prioritise and plan own workload in accordance with strict deadlines
>  Able to work under pressure achieving a high level of accuracy
>  Able to work flexibly, to handle change and to work as part of a team
>  Effective written and verbal communication skills
>  Able to work with people at all levels, drive initiatives and manage people