LVMH - Customer Service Representative

Job description

Company : Bulgari Ireland
Business group : Watches & Jewelry
Accountabilities
Manage sales and purchase orders from customers and/or Affiliates throughout the whole downstream supply chain flow (from order processing to delivery at final destination)
Coordinate logistics and shipping to Region of competence according to incoterms and in line with existing KPIs
Coordinate operational activities for assigned markets verifying progress; when obstacles arise intervene/escalate within agreed deadlines and commercial requirements
Reply to the inquiries from customers/Sales Managers (order management, stock availability, shipping status, credit issues, mis-shipments) within 48 hrs from their receipt and keep track of them
Ensure Channel Inventory awareness & reaction (stock availability, delivery process) by co-operating with Distribution Planning towards full order stock allocation
Work closely with Credit Risk, F&A and Sales Managers for credit limit issues
Follow-up on open cases in line with the approved schedule (outbound campaign based approach)
Ensure inter-departmental cooperation towards Customer Excellence
Ensure appropriate, complete and timely reporting upon ad-hoc requests from Managers

Desired profile

Experience required : Minimum 2 years
Qualifications / Professional Capabilities
Fluent English, French & German (Tri-lingual)
CS experience
MS Office
- especially Excel
Knowledge of SAP