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LVMH - Client Advisor (After Sales Service)

  • CDD
  • Genève (Geneva)
  • Sales

Job description

Company : Louis Vuitton Switzerland
Business group : Fashion & Leather Goods
We are looking for a Client Advisor (After Sales service) for our Zurich store on a temporary contract of 6 months and on a full time basis, start date ASAP :
DUTIES & RESPONSIBILITIES:
- Welcome every Client and provide the best Client experience
- Engage with your Client in an After Sales ceremony with an empathetic, calm and competent approach, always striving for the most optimal solution for each individual case
- Advise Clients across the Brand's outstanding product craftsmanship and After Sales Service
- Execute efficiently and correctly all After Sales back-of-house and administrative tasks (e.g. reviewing/validating/finalizing repairs taken in by the team, handling shipments to/from the Repair Center, performing in-store repairs, etc.)
- Increase the Client's After Sales Service satisfaction through training of the Store team on procedures, knowledge and communication
- Anticipate client questions or potential complaint situations by proactively reaching out to the clients on repair lead, cost or any other issue
- Perform repair inventories, status follow up and stock organization while maintaining a level of "audit readiness" at all times on a monthly basis
- Perform as a team-player, participate in all activities contributing to the overall objectives of the store
- Respect Louis Vuitton Brand standards in terms of grooming and behavior
- Know, apply and train the Store team on the company's policies and procedures

Desired profile

Experience required : Minimum 2 years
Your Profile:
>  Sensibility to luxury service
>  Highly empathetic and willing to go the extra mile
>  Proactive and solution oriented thinking
>  Taking responsibility and ownership
>  Ability to develop and maintain relationships and to work effectively in a team
>  Strong organizational and time management skills
>  Outstanding communication skills in English and German
>  Computer skills

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