LVMH - Celine (Concession) - Store Manager (Beverly Hills, CA)

Job description

Company : Celine USA
Business group : Fashion & Leather Goods
The Store Manager is responsible for overall management of the store, staff, merchandise and customer service. They will also be responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams and developing associates to the next level.

Desired profile

Experience required : Minimum 2 years
Organization:
>  Maintain a clear and effective store organization (by support functions and product categories).
>  Communicate on all organizational changes within the store.
Recruitment and Induction
>  Participate in the recruiting process of staff along with Human Resources and Retail Director.
>  Provide new staff members with a systematic induction and organize follow-up with knowledge reviews.
>  Maintain a pool of potential candidates.
Staff Development and Retention
>  Play a key role in team motivation by establishing a real team spirit and teamwork environment.
>  Organize a monthly review of staff on One-to-One basis.
>  Identify individual staff strengths and areas of improvement through the Retail OMR process with the guidance of Human Resources.
>  Evaluate individual staff performance through MPP process.
>  Retain staff by identifying and developing growth potential of individual staff members.
Customer Service:
>  Assist sales associates with various customer service issues:
Repairs
Returns
Defective merchandise
Dissatisfied customers
>  Coach and develop the team in order to maintain the highest degree of customer service every day.
Operations:
>  Utilize Retail Pro and its inventory management functions.
>  Work with Buyer for OTB and ordering responsibilities.
>  Provide monthly qualitative and quantitative business reports as stipulated by the NY management team.
>  Maintain positive relationship with members of corporate office, regional office, mail office, repair facility and other stores via administering follow-up and paperwork in an accurate and timely fashion.
>  Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses and sales plan.
>  Manage Stock Associate to maintain stock levels and merchandise assortment. Once financial goals are agreed upon with the general manager, each store manager must maintain proper SKU levels, dollar levels and model stocks using current P.O.S. system. It is the obligation of the manager to be fully trained in these systems and to insure that the staff is proficient as well.
>  Cycle/Physical inventory requirements must be met as stipulated by NY management.
>  Executes directives from corporate office.
Store Appearance:
>  Adhere to Grooming and Styling standards, lead by example and enforce the standards within the entire team.
>  Monitor the general appearance of the store : cleanliness, store maintenance, organization and tidiness of sales area and back-of-house.
Administration:
>  Ensure that key documents such as working contracts and invoices are kept in store.
>  Create staff work schedules and ensure appropriate store coverage.
>  Manage planning of paid holidays, absences and report accordingly.
Sales:
>  Continuously motivate sales staff and ensure principles of Céline customer service are followed.
>  Drive sales to meet or exceed sales budgets.
>  Identify opportunities to and assist sales associates in fortifying client relationships through clienteling.
>  Follow on a day to day basis the sales performance of the store.
>  Set individual monthly objectives for each member of the team.
>  Follow on a by monthly basis the sales performance of the sales associates.
Product Category Management:
>  Understand and explain store performance by category as well as its mix (lines, functions, collections, etc.).
>  Keep all product support tools well organized and ensure all team members have access to the information.
Store Visuals:
>  Maintain merchandising standards as set forth by corporate visual department in partnership with the Visual Merchandiser.