LVMH - Assistant Store Manager [Fendi Heathrow T4]

Job description

Company : Fendi UK
Business group : Fashion & Leather Goods
Mission Statement
The Assistant Store Manager works close to the Store Manager to support the Store's organization and contributes to run properly all activities, meeting KPIs and striving to achieve assigned goals. Along with the Store Manager, he/she is responsible for merchandising, stock availability, sales, profitability, customers analysis, forecasting and general day-by-day management.
 
Main Responsibilities
Sales and clients management 
- Build and maintain client books meeting sales objectives
- Manage quality of customer service, to meet customer expectations
- Improve Mystery Shopper Results with action plans  
- Implement appropriate CRM tools and develop loyal customer
- Act as brand category ambassador to educate VIP clientele/new customers
- Be sensitive to competitors' trading activities and give feedback to Store Manager
Team Management
- Lead a sales team by example on the sales floor  
- Motivate the team so that they perform at their highest level to meet their individual and store objectives
- Execute the in-store training routine set by the Store Manager
- Assume the role of Store Manager in the absence of the Store Manager in accordance with Company operating standards
- Supervise store personnel and enforce company policies
Inventory Management  
- Ensure that merchandize is properly managed, displayed, stored and maintained by team
- Maintain inventory accuracy and shrink rates within company standards
- Assign opening/closing counting duties as required
Visual Merchandising  
- Ensure Visual Merchandising is consistent with Company standards, in order to maximize sales and merchandise turn  
- Align periodically visual merchandising and sales performance
- Know the best sellers of the category and ensure they are on display all the time
Store Facility and Maintenance 
- Manage and maintain the store facility, inclusive of all cleaning, repair, and replacement of damaged fixtures, furniture, registers, and other related items to facility
- Oversee maintenance on all lighting and electrical systems as required
- Ensure organization of all back office areas, stock rooms, maintenance rooms, alterations etc.
Financial Management
- Ensure proper procedures are being met in regards to cash, credit card and check processing
- Control Petty cash in accordance with company policy and procedure

Desired profile

Experience required : Minimum 5 years
- Master degree is a Plus
- Minimum of 5 of experience in Fashion retail industry with at least 2 years in a Luxury environment
- Multi-category experience in luxury retail; Leather Goods and Accessories experience is a plus, but other product experience in luxury or high-end retail is highly desirable
- 2 year of experience in a managerial role  
- Ability to motivate sales teams
- Manages his/ her image standards on a high level
- Strong selling and communication skills are necessary
- Excellent relationships skills, self-motivated, friendly and resilient
- Leadership, confidence, organization, professionalism
- Strong customer orientation skills
- Organisational, operations and administration skills
- Goal oriented approach, multitasking
- Computer skills
- Strong knowledge and/or interest for fashion/luxury industry
- Fluent English; plus another foreign  language is a plus