LVMH - Assistant Manager TAG Heuer UK

Job description

Company : TAG Heuer UK
Business group : Watches & Jewelry
TAG Heuer: the Swiss Avant-Garde watchmaker since 1860. Avant-garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach and a cool and free-minded spirit to think ahead. TAG Heuer watches and chronographs are an authentic concentration of innovation, design and engineering for bold, confident people who are connected to the future.
Our slogan #DontCrackUnderPressure is more than a claim
- it is a mindset.
Responsible to launch and run our new innovative store concept in the heart of the city, you will contribute to revolutionize the brand’s retail approach. Acting as a brand ambassador in your market, your main duties are:
- To support the Store Manager in the efficient running of the store on a day to day basis
- Monitoring and reporting sales information to head office
- Ensuring store team maximise sales by effectively managing resources and by providing a high quality of service to all customers
- Achieving and maintaining mystery shopper targets
- Support the Manager to continuously develop store practices and customer service levels
- Checking stock levels on a regular basis and reporting to head office
- Reporting any stock or security issues, and fraudulent activity to the relevant members of Management
- Key holder for store with call out responsibility
- Opening and closing store and ensuring all the team are aware, and follow the security procedures to ensure minimum security risk
- Implement and promote effective working practices resulting in a safe and efficient working environment
- Merchandising displays and ensuring high standards are maintained within the store
- Ensure accounting procedures are followed and reported timely and accurately
- Following finance policies and regulations in relation to cash payments and VAT refund claims
- Management and administration of internal till and stock systems
- Support the planning and managing of staff rota’s, overtime, holidays and monitoring sickness and report to HR and Retail Operations Manager on a frequent basis
- Support recruitment, training and inductions
- Provide support to other retail outlets when necessary (occasional cover may be required) 
- Support relationships and negotiations with store suppliers, agencies and central management
- Attend retail team meetings in Store Managers absence (occasional travel required)
- Attend and contribute to retail events
- Implement brand training plans and support the development of brand knowledge within the team
- Motivating and development of the team
- Support and collaborate with sales, marketing and trade marketing teams to achieve brand plans, objectives and successful in store events.
- Provide in-store aftersales service working with the aftersales teams to achieve a high level of customer service and satisfaction
- Support, adhere to and implement HR policies and procedures.
- Ensure compliance with Health and Safety regulations

Desired profile

Experience required : Minimum 5 years
Education:
- GCSE minimum level qualification
- Retail management training (desirable)
Professional Experience:
- Retail management/supervisory experience in a similar or luxury industry
- Proven sales results and achievement of objectives
- Proven experience of effectively managing/supervising a team including performance management (desirable)
- Experience of working with a Head Office and various functions.
- Responsibility of managing a store in the store managers absence
- Experience of analysing data and producing reports 
Personal Attributes:
- Demonstrate effective decision making skills
- Results orientated
- Customer focused, able to handle customer complaints and queries in a highly professional manner
- Organisational and delegation skills
- Excellent communication, interpersonal and negotiation skills
- Attention to detail
- Pro-active
- Problem solving and initiative
- Exceptional time management skills and the ability to multi-task efficiently
- Able to work flexibly, embrace and manage change.
- Able to accurately produce and analyse reports and documentation.
- Demonstrate an attitude of professionalism, conscientiousness and reliability
- Able to coach, manage and motivate store team
- Microsoft Office proficient
 
If you like challenges, innovation, out-of-the-box thinking and working with striking people, please apply now confirming your current salary package or expectations.