LVMH - Assistant Concession Manager - Selfridges LG

Job description

Company : Loewe UK
Business group : Fashion & Leather Goods
Acting as a Brand Ambassador this role has responsibility to assist the Concession Manager in motivating the team to maximise profitable sales whilst ensuring all KPIs and guidelines are delivered. To run and operate an efficient store which represents the brand image and delivers world class customer service.
 
Brand Ambassador
- Excite and instill passion and pride for the brand
- Embody the brand image for customers and the store team and have a strong understanding of the brand DNA
- Lead by example in demonstrating role model behaviour that is representative of the brand
 
General Store VM/ Client Management
-  Assist in the implementation and maintenance of all visual guidelines
- Maintain store standards that reflect the brand image at all times
- Enhance customer service standards in store to ensure world class service is delivered at all times
- Drive utilisation of client books and aftersales care to ensure loyalty in our customers and achieve sales objectives
- Motivate Sales Consultants and develop standards for quality of the selling ceremony, customer service, grooming are maintained and consistent with brand requirements.
 
Sales/ Business Monitoring
- Assist in tracking, monitoring and communicating sales targets and KPIs
- Ensure stock loss is minimised by conducting weekly rotative inventories and bi-annual stock takes and maintaining stock room standards
- Continue to develop sales techniques and assist in the development of Sales Consultants sales techniques to maximize sales
- Keep up to date of market trends in the retail industry (specifically UK RTW and LG market), understanding forthcoming customer initiatives and monitoring what local competitors are doing
- Demonstrate an in-depth knowledge of merchandise, and develop product knowledge among the team
 
Team Management/ Back Office
- Lead the team through morning briefings, objective setting, training and direct coaching together with your line manager
- Create a team spirit whilst managing, motivating and driving the team to increase sales and ensure efficiency
- Ensure all Company policies and procedures are adhered to
- Instruct and supervise staff in the correct execution of operating procedures, pricing, merchandise receipt, product returns
- Assist Store Manager to oversee store operations including daily reconciliation reports, bank statements and sales reports to UK Finance Team and Head Office
- Ensure cash banking is carried out accurately on a weekly basis
- Evaluate the performance of each Sales Consultant and provide constant feedback to ensure results
- Assist store in day to day needs of the business and administration
- Deputise for the Store Manager in their absence

Desired profile

Experience required : Minimum 5 years
Education and Experience
- Education: to Degree level or above
- Experience: minimum of 5 years' experience in Luxury Retail, minimum of 2 years' managing people
- Software: Excellent working knowledge of Microsoft Office and Lotus Notes
- Good team player and ability to work on own with high levels of motivation
- Sound knowledge of UK Retail Laws, security and Health and Safety Legislation
 
Person Specification
- Ability to effectively and successfully lead and manage a team
- Strong and demonstrable commercial acumen
- A passion for customer service and sales floor focused
- Excellent at working and delivering against deadlines and the ability to work under pressure
- Ability to prioritise for self and the team and be able to multi task
- Ability to establish a proactive approach in tackling issues and seek to identify and implement solutions
- Proactive and positive in approach
- Able to communicate effectively with all internal and external customers and at all levels of the organisation
- Excellent communication skills both written and oral