LVMH - Assistant Boutique Manager, Ala Moana

Job description

Company : Christian Dior Inc.
Business group : Fashion & Leather Goods
Tasks and Responsibilities
Commercial Performance and Team Management:
- Maximize sales and measure sales performance and conversion rates on a daily basis
- Provide and inspire outstanding service to our customers
- Assist in assigning and monitoring sales goals of Sales Associates 
- Responsible for clientele development 
- Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines
- Train, coach, develop, and manage sales associates in selling skills 
- Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates
- Facilitate proper communication between management and associates
Clientele Service and Management:
- Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions
- Train the team on optimizing Capture Rate and After Sale do develop personal customer database  
Product and Stock Management: 
- Gather merchandise for transfers, damages, and returns-to-vendor (RTV's)
- Oversee and participate in department inventories
- Monitor proper pricing of merchandise 
- Minimize stock losses 
Process Management: 
- Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures
- Help solve problems that affect the department's service, efficiency, and productivity
- Lock and secure the store, and oversee compliance with all security procedures
- Any other tasks as assigned from time to time

Desired profile

Experience required : Minimum 5 years
Skills and Competencies
Ability to: 
- develop and train associates, build relationships, utilize skills of associates most appropriately
- provide outstanding customer service  
- effectively manage sales staff toward achievement of sales and clienteling objectives 
- manage boutique operations effectively  including attendance, merchandising, and housekeeping standards
- merchandize effectively  
- maintain a fair, consistent set of standards as they apply to work force  
- adjust priorities and manage time wisely in a fast-paced environment  
- communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to associates  
- operate all equipment necessary to perform the job, including POS systems, PC, phone systems, cash register, sensor-tag remover, and all other office equipment
Requirements
- 5 + years of retail experience required, preferably with at least 1 year of management, in a luxury product setting
- Sense of initiative and commercial creativity with fashion sensitivity 
- Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand
- Demonstration of own initiative
- Ability to work varied hours/days, including nights, weekends, and holidays, as needed  
- Availability to work the hours necessary to open and/or close the store  
- Ability to maintain presence on selling floor for long periods as needed
- Strong interpersonal, communication, organization and follow-through skills