Compliance and Maintenance Administrator

Job description

Are you looking for a fresh career move for 2016? A role in an inclusive and challenging environment with strong career prospects supported by great training opportunities? Look no further .....

Are you a strong administrator? Do you have a desire to deliver great customer service? Do you want to work with Property ? Do you want to work with a company that values its team, holds the Investors in People Gold standard and strives to deliver the best to its customers by employing the best team, training & developing them to achieve?

Maximum Performance

Maximum Communication

Maximum Trust

Maybe Property Maintenance and compliance is a role for you ?

The Role:

The Administrator supports the Maintenance and Compliance team in ensuring all internal and external Compliance, Maintenance, Health and safety etc are managed effectively.

CORE TASKS

To investigate and record and report to appropriate managers to ensure departmental procedures and practices are in line with company policy and procedures.

To undertake invoicing and administration tasks for the department as requested.

To carry out filing, and other administrator duties as required

To support the maintenance and compliance team where required.

To undertake any projects or programs to aid with the companies legal obligations

SPECIFIC TASKS

2.1 To assist the Property Managers in scheduling, monitoring and ensuring compliance requirements are met, through rigorous checking and cross referencing, thus ensuring compliance with legislation relevant to your position.

2.2 Contacting Landlords, Tenants, Employers, Guarantors and Letting Agents, as appropriate, for instructions and preparation of any associated paperwork eg gas safety, EPC’s, HMO’s Legionella, London Licencing etc.

2.3 Update ECS, Ambercat and Extranet with new and amended information as and when received. Produce reports from the database as and when required for both internal and external use.

2.4 Liaising with Landlords & Tenants in relation to any deposit issues that may arise.

2.5 Carrying out audits, maintaining spreadsheets and databases to ensure management of each relevant compliance issue

2.6 Undertaking invoicing and administration of invoices to Landlords and Tenants, liasing with Contractors to obtain invoices where required

CONDUCT AND CUSTOMER SERVICE

3.1 Conduct yourself at all times in a professional manner whether written, verbal, or face to face.

3.2 Customer Service - Continuously pursuing "Excellence in Customer Service", looking for ways and ideas to improve the Company’s service, and accepting progressive change as a part of the office routine.

3.3 Training - Undertake training where required by the business and have an open approach to learning. Attending training sessions in line with the Company Training Schedule and evaluating training received

The right person for this role will be self-motivated, quick to learn and able to work under their own initiative.

The role includes, invoicing, general administration work, and support where required to the Compliance and Maintenance team.

The ideal person should be computer literate, able to work within various computer systems, reactive, & inquisitive.

A good telephone manner, with attention to detail and strong communication skills are essential.

Previous experience in a similar role will be beneficial, but full training will be provided and the role maybe suitable for apprenticeships.

Role immeduately available to the right candidate, training / apprenticeship qualifications available with this role in Customer Services or Business Administration. NFOPP ( ARLA) Qualification trained in-house.