Software Configuration Analyst

Job description

Software Configuration Analyst
Leeds

Salary up to £25k + 3% flexible benefits + on target bonus of 5% + contributory pension

THE ROLE
A rare and exciting opportunity to join one of the fastest growing companies in the UK. We are looking for a Software Configuration Analyst who truly wants to make an impact on our organisation. The successful candidate’s responsibilities will be to administer, configure and support software across the business. This includes customer letter templates and process flows for accounts and Sharepoint sites.

We have a strong track record of sustainable growth which is set to continue - the team that helps to deliver that will be rewarded for their contributions with a competitive package including market rate salaries, flexible benefits and annual bonus.

EXPERIENCE REQUIRED
ESSENTIAL
Advanced level of Microsoft Excel

NICE TO HAVE
Knowledge of basic SQL or Crystal Reports
Experience of structured process and workflow methodologies
Experience of SharePoint 2013 administration
Experience with any of the Lowell applications: Caseflow, Blaze Advisor, SQL Server

QUALIFICATIONS
Graduate calibre within an I.T or Finance discipline or graduate calibre with collections and finance systems experience or qualified by experience.

KEY RESPONSIBILITIES
Reporting to the Software Configuration Manager your responsibilities will include:-

• Involvement in day to day operation and maintenance of configuration tables & business rules
• Build and maintain letter templates as defined by the business
• Troubleshoot data related user queries & provide application support to the business
• Configure new account flow logic according to the needs of the business
• Involvement with the day to day administration of SharePoint
• Liaise with other IT personnel, operational Group Team Leaders and third parties.
• Participation in projects as required

SKILLS AND COMPETENCIES
• Good communication & organisational skills
• Good analytical & troubleshooting skills
• Ability to work under pressure to meet deadlines.
• Strong attention to detail
• Ability to deal with issues in a logical and organised manner.
• Excellent teamwork skills.

LOWELL GROUP
One of just 200 companies to hold Champion Investor in People status our customer service is currently rated as ‘outstanding’ by Investor in Customers, the UK’s leading customer experience consultancy. We are a leading provider of credit management services specialising in collection, data analytics and customer insight. Our Leeds office is our headquarters and also the centre for our debt purchase business.

Through our debt purchasing arm we work with a range of creditors and service providers including banks and mobile phone companies. We buy their non-performing accounts, and then work with each individual customer to establish and agree a tailored repayment plan based on their circumstances.

With over 18 million owned accounts and over 1000 team members we set up over 130,000 new arrangements, make and receive over 3 million calls and send 4 million letters a month.

Our strong track record of success is based on great people giving 100% commitment to deliver great results both for our customers and for our business.

REWARD PACKAGE
• Competitive salary, annual bonus and pay reviews, contributory pension and 3% flexible benefits pot with options including cycle to work, critical illness, dental insurance, childcare vouchers, travel insurance, dining club and retail discounts.
• Ability to buy up to one week’s worth of holiday subject to start date
• Free shuttle bus from Leeds City Centre
• Subsidised restaurant and free on-site gym
• A range of incentives designed to communicate, connect, develop, involve and recognise our team
• 11-strong learning and development team offering a range of internal and external programmes and financial support for qualifications to support career progression

If you wish to be considered for this superb opportunity and to join a winning team, click apply and attach your CV. You must be eligible to work in the UK.