Debt Management Team Leader

Job description

Debt Management Team Leader
Leeds

Salary up to £25k + 3% flexible benefits + on target bonus of 5% + contributory pension

THE ROLE
A rare and exciting opportunity to join one of the fastest growing companies in the UK. We are looking for a Debt Management Team Leader who truly wants to make an impact on our organisation. The successful candidate will be responsible for leading and developing a team of administrators and negotiators whose role it is to maximise collections revenue from accounts where a debt management company has been appointed.

We have a strong track record of sustainable growth which is set to continue - the team that helps to deliver that will be rewarded for their contributions with a competitive package including market rate salaries, flexible benefits and annual bonus.

EXPERIENCE REQUIRED
• Team leader/Future Leaders experience desirable

QUALIFICATIONS
• Educated to GCSE standard or equivalent

KEY RESPONSIBILITIES
Reporting to the Debt Management Manager your responsibilities will include:-

1. Manage and motivate a team of up to 16 administration and telephony staff whose role is to manage correspondence and all other contact from Debt Management Companies (DMC) and associated 3rd parties acting on behalf of our customers who are in financial difficulties
2. Ensure all work streams including white mail, email, and bulk transfer of data between Lowell and DMC’s are kept within agreed SLA’s
3. Liaising with Lowell’s learning and development team ensure that staff are receiving adequate training to improve skills and knowledge base
4. Provide regular coaching/feedback and monitor individual performance of productivity through regular 121’s and team meetings
5. Working closely with the central quality teams, improve and maintain individual and team quality assurance targets
6. Working with the Debt Management Manager to ensure that all existing processes are in line with current regulatory requirements and highlight any areas for improvement
7. Oversee and manage the internal transition of accounts from DMC’s who are ceasing to trade to ensure minimum customer impact
8. Working closely with the relationship manager, develop and maintain good working relationships with DMC’s to increase, improve and enhance current bulk transfer of data

SKILLS AND COMPETENCIES
• Ability to motivate a team to achieve challenging performance targets
• Able to deal with under performance and manage expectations appropriately
• Experience of working in a Financial Difficulties environment desirable
• Excellent communication and inter-personal skills

LOWELL GROUP
One of just 200 companies to hold Champion Investor in People status our customer service is currently rated as ‘outstanding’ by Investor in Customers, the UK’s leading customer experience consultancy. We are a leading provider of credit management services specialising in collection, data analytics and customer insight. Our Leeds office is our headquarters and also the centre for our debt purchase business.

Through our debt purchasing arm we work with a range of creditors and service providers including banks and mobile phone companies. We buy their non-performing accounts, and then work with each individual customer to establish and agree a tailored repayment plan based on their circumstances.

With 14 million owned accounts and 800 team members we set up over 130,000 new arrangements, make and receive over 3 million calls and send 4 million letters a month.

Our strong track record of success is based on great people giving 100% commitment to deliver great results both for our customers and for our business.

REWARD PACKAGE
• Competitive salary, annual bonus and pay reviews, contributory pension and 3% flexible benefits pot with options including cycle to work, critical illness, dental insurance, childcare vouchers, travel insurance, dining club and retail discounts.
• Ability to buy and sell up to one week’s worth of holiday subject to start date
• Free shuttle bus from Leeds City Centre
• Subsidised restaurant and free on-site gym
• A range of incentives designed to communicate, connect, develop, involve and recognise our team
• 11-strong learning and development team offering a range of internal and external programmes and financial support for qualifications to support career progression

If you wish to be considered for this superb opportunity and to join a winning team, click apply and attach your CV. You must be eligible to work in the UK.