Business Analyst

Job description

Business Analyst
Leeds

Up to £36,000 + 3% flexible benefits + on target bonus of 5% + contributory pension

THE ROLE
A rare and exciting opportunity to join one of the fastest growing companies in the UK. We are looking for a Business Analyst who truly wants to make an impact on our organisation. The successful candidate will be responsible for analysing, documenting and proposing process and IT solutions for large and/or complex business projects and to prepare documentation to feed into the relevant teams/stakeholders whilst forging strong relationships.

EXPERIENCE REQUIRED
Essential:
• Commercial experience as a Business Analyst (preferably within the Financial Services sector).
• Demonstrable evidence of analysing and documenting complex business processes.
• Demonstrable experience of writing requirement specifications for Information Systems.
• End to end experience of the project lifecycle.
• Proven experience interacting directly with end users.
• Results orientated with good communication and interpersonal skills.
• Desire to be involved in continuously improving Change Delivery governance processes.

Desirable:
• BCS Business Analysis Certification (Practitioner or higher) and more than 3 years relevant experience.
• Broad understanding of project management PRINCE 2 methodologies and when they are appropriate.
• Experience in / appreciation of an Agile/SCRUM environment.

KEY RESPONSIBILITIES
Reporting to the Business Analysis and Design Manager your responsibilities will include:-

• Collecting, understanding, challenging and translating the business requirements for the project, and creating appropriate
functional and non-functional specifications.
• Capture and formulation of User Stories and Acceptance Criteria.
• Analyse and document business processes.
• Document workflows and results of business analysis and obtain sign-off from internal clients.
• To provide the link between the internal customer, development team and any third party regarding software functionality,
throughout the development lifecycle.
• Fostering relationships with key business stakeholders and aiding in initiative formulation (including estimation) and business
case creation and development.

SKILLS AND COMPETENCIES

• Excellent analytical skills and the ability to look at problems logically and work them through to a successful conclusion.
• Strong communication skills including the ability to break down barriers between stakeholders and developers.
• Ability to plan and facilitate workshops and meetings to deliver an agreed outcome.
• Confident.
• Strong attention to detail.
• Inquisitive – desire and ability to explore processes in depth.
• Self starter.
• Coaching/mentoring.
• Ability to work on own initiative or as part of a team.
• Ability to adapt quickly to change and be flexible.

LOWELL GROUP
One of just 200 companies to hold Champion Investor in People status our customer service is currently rated as ‘outstanding’ by Investor in Customers, the UK’s leading customer experience consultancy. We are a leading provider of credit management services specialising in collection, data analytics and customer insight. Our Leeds office is our headquarters and also the centre for our debt purchase business.

Through our debt purchasing arm we work with a range of creditors and service providers including banks and mobile phone companies. We buy their non-performing accounts, and then work with each individual customer to establish and agree a tailored repayment plan based on their circumstances.

With 14 million owned accounts and 800 team members we set up over 130,000 new arrangements, make and receive over 3 million calls and send 4 million letters a month.

Our strong track record of success is based on great people giving 100% commitment to deliver great results both for our customers and for our business.

REWARD PACKAGE
• Competitive salary, annual bonus and pay reviews, contributory pension and 3% flexible benefits pot with options including
cycle to work, critical illness, dental insurance, childcare vouchers, travel insurance, dining club and retail discounts.
• Ability to buy and sell up to one week’s worth of holiday subject to start date
• Free shuttle bus from Leeds City Centre
• Subsidised restaurant and free on-site gym
• A range of incentives designed to communicate, connect, develop, involve and recognise our team

If you wish to be considered for this superb opportunity and to join a winning team, click apply and attach your CV. You must be eligible to work in the UK.