Legal Support Administrator

Job description

Legal Support Administrator

Leeds

Salary up to £17,285 + 3% flexible benefits + on target bonus of 5% + contributory pension

THE ROLE

Lowell Solicitors is a law firm, approved and regulated by the Solicitors Regulation Authority, which operates independently from but is a member of the Lowell Group. Lowell Solicitors provide litigation services to the group and to our external third party clients.

The successful candidate will assist the Legal Team in answering communications from clients and customers. To carry out administration tasks. To assist solicitors and other fee earners with effective handling of litigated cases or complex matters within a consumer small claims environment. Administration and filing of documents pertaining to litigation.

EXPERIENCE REQUIRED

Essential:

• Previous experience of dealing with customer and agency account queries.

• Good working knowledge of Microsoft packages.

• Good written and verbal communication skills.

• The successful applicant may have experience of dealing with consumer litigation matters.

• Previous experience of dealing with clients or suppliers by telephone is desirable.

Qualifications

Educated to GCSE level (or equivalent) or above; or qualified by experience

KEY RESPONSIBILITIES

Reporting to the Complex Litigation Lead & Customer Management Team Leader your responsibilities will include:-

1. Dealing with Court correspondence, progress reports, admissions, applications etc.

2. Process and distribute incoming mail.

3. Ensure that case files are maintained for customer matters, so that information is up to date and easily available.

4. Dealing with and responding to queries and disputes generated by our customers through our external litigation panel, and internal referrals via QMS, email and telephone and any other internal system used for this purpose.

5. Liaise with clients to ensure that documents and information are obtained from within satisfactory turnaround times.

6. Building relationships with all external litigation agencies and internal departments.

7. Completing management information in relation to the work completed.

8. Highlighting issues to line manager and legal assistants as appropriate.

9. Respond to escalated issues from client’s customers as required in accordance with regulations, procedures, policies and client’s service level agreements ensuring all deadlines are met.

10. Ensure that the case management, and any other internal system is correctly noted and items are correctly filed, scanned, forwarded and or destroyed.

11. Drafting legal documents, agreements, legal letters and other correspondence under supervision.

12. Provide management information in relation to your work.

Conduct Risk:

• Actively contribute to our culture of 'doing the right thing’

• Remain compliant with SRA and FCA regulations and industry best practice.

• Demonstrate that the customer is at the heart of the business through their behaviours and mind-set

SKILLS AND COMPETENCIES

• Computer literate and proficient in the use of Microsoft packages.

• Thoroughness and close attention to detail.

• Ability to work under pressure to meet the deadlines.

• Ability to communicate effectively at all levels and across all functions.

• Ability to effectively work with a variety of people from diverse backgrounds.

• Ability to make, fair, consistent and objective judgments.

If you wish to be considered for this superb opportunity and to join a winning team, click apply and attach your CV. You must be eligible to work in the UK.