Legal Recoveries Associate

Job description

Legal Recoveries Associate

Leeds

We offer
• £18,000 starting salary progressing to £19,750 after 6 months + bonus - £23,500 OTE
• Progressing up to £27,000 + bonus dependent upon length of service and performance
• 3% flexible benefits
• Contributory pension
• Excellent coaching, training and benefits
• Free shuttle bus from Leeds City Centre
• Subsidised restaurant and free on-site gym
• A place in a successful quality-driven, results-focused team
• Shift patterns to cover our opening hours: 8am- 8pm Monday to Friday, 8am-2pm Saturdays.

THE ROLE

Lowell Solicitors is a law firm, approved and regulated by the Solicitors Regulation Authority, which operates independently from but is a member of the Lowell Group. Lowell Solicitors provide debt recovery.

The successful candidate will handle inbound and outbound calls, talking to our clients customers about their accounts which have fallen into arrears. The role will involve understanding the customer’s situation and then working with them to put in place affordable repayment plans throughout the litigation processes.

EXPERIENCE REQUIRED

• Ideally you would have gained experience in a call centre or customer focused environment or equivalent.
• Experience of using computer systems on a day to day basis.
• Experience of working in a litigation/Legal environment is desirable but not essential.

Qualifications

• GCSE Maths and English or equivalent

KEY RESPONSIBILITIES

Reporting to one of the Team Leaders your responsibilities will be as follows:-

1. To discuss the with our clients customers their case and financial situation
2. To deal with our clients customers fairly and reasonably in all circumstances
3. To support the clients customer in choosing the right solution for them to enable them to clear outstanding accounts.
4. To follow all relevant legislation and polices including but not limited to the SRA (Solicitors Regulation Authority), FCA (Financial Conduct Authority), CSA debt collection guidelines, the Lending Code, other codes of practice and in-house policies and also procedures.
5. To develop an understanding of litigation procedures
6. The ability to recognise complaints and escalate such matters as appropriate

Conduct Risk:

1. Actively contribute to our culture of ‘doing the right thing’
2. Remain compliant with SRA and FCA regulations and industry best practice.
3. Demonstrate that the customer is at the heart of the business through their behaviours and mind-set

SKILLS
• Ability to emphasise with customers
• Time management and organisational skills – ability to prioritise tasks quickly and efficiently
• Excellent interpersonal and communication skills
• Team work – ability to work successfully with other members of your team
• Proven ability to work on own initiative without supervision
• High personal and work standards – attention to detail and accuracy of records
• Intermediate level of computer literacy
• Ability to ensure that data is processed correctly and kept confidential at all times
• Ability to work under pressure and in a demanding environment

If you wish to be considered for this superb opportunity and to join a winning team, click apply and attach your CV. You must be eligible to work in the UK.