Customer Service / Retentions Advisor

Job description

Full Time Permanent Contract

£17,000 + Bonus & Benefits

37.5 Hours per week

Monday - Thursday: 10:00 - 19:00 Friday: 10:00 - 16:00

Attractive Benefit Package (see below)

Seeking a confident, technically minded Customer Service / Retentions Advisor who thrives for success and high earnings to join our growing group of Customer Service professionals. At Home Emergency Assist our team prides itself on helping landlords and homeowners across the UK gain the best deal available on their home emergency cover.

As the successful Retentions Advisor you will liaise with existing policy holders, understand their requirements and put them first. Through using the skills gained during our Training Academy process your aim is to retain the customer’s relationship with the business and our products.

Key skills and experience required

• Experience in working within a regulated Customer Service or Call Centre environment

• Strong ability to hit and exceed both individual and team targets

• Strong communication and Customer Service skills

• Work well both as part of a team and on own initiative

• IT literate including MS Package

Benefits

• Discounts at national high street retailers & restaurants

• Free mobile phone insurance

• Discounted rail cards

• Discounted breaks / weekends away / national attractions

• Team activities / nights out & incentive

• Dress down days

• Plus, many more!

Apply now with your most up to date CV attached if you feel you have the right skills and experience requested above. Interviews are to be conducted with immediate effect.