Sales Administrator

Job description

Job Summary:

The Sales Administrator provides administrative support by handling information requests and performing functions such as preparing correspondence, receiving visitors, and scheduling meetings. Manages promotional item orders such as data sheets, brochures, load charts, DVDs, model cranes, giveaways (e.g. shirts and hats) from Liebherr shop and LWN, as well as local vendors. Handles exhibit registrations for the sales department and provide all necessary tools such as exhibit walls, data sheets, and giveaways, as well as keep record of all upcoming exhibits. Assists the sales department by maintaining offers in our sales and marketing software (SAM). Handles all SAM related requests from LWN such as maintaining customer addresses, American translations, cancel overdue offers and train sales personnel as needed. Manages all UCC filing requests for new machines sold, as well as rental machines. Assists with rental machine related requests, including but not limited to preparing offers, requesting trucking quotes, invoicing security deposits as well as monthly rental invoices and keeping track of rental fleets’ physical locations by using Lidat. Informs sales department about arrival of machines, forward shipping papers to customs broker and track missing machine parts in cooperation with responsible person at the factory. Handles and distributes yearly “Christmas campaign” cards and calendars to all US customers.

Essential Job Duties:

· Answers inquiries and provide information obtained to and from customers, sales representatives, accounting department, factory and others.
· Distributes promotional items to customers, sales representatives and exhibit sites.
· Maintains offers in SAM as per sales staff’s requests.
· Handles overdue offers and opportunities in SAM.
· Submits UCC filing request to NCS for all arriving machines and upcoming rentals.
· Invoices new machines, down payments, security deposits, monthly rentals, and promotional items as well as prepare and deliver invoices and expense reports for Managers approval.
· Keeps records of customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken.
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Position Specific Competencies:

· Job Skills: Applies the required Knowledge, Skills, and Abilities (KSA) in the performance of essential job duties:
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· Must be fluent with the English language.
· Good, strong communication and negotiating skills- verbal and written, with good phone skills
· Demonstrates initiative to visualize, organize, manage, and complete projects in individual and group settings.
· Demonstrates strong organizational skills, initiative to visualize, manage, organize and complete projects in individual and group settings.
· Ability to interface with all levels of staff.
· Demonstrates ability to handle confidential information.
· Proficiency in PC based word processing and spreadsheets.
· Ability to multi-task while completing work in a competent and professional manner.
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Education and Experience:

High School diploma or the equivalent, and at least three years of comparable experience, or combination of education and experience in a similar role.