Service Contract Manager

Job description

DUTIES AND RESPONSIBILITIES:
* Actively sell service contracts.
* Take care of existing contract base and subscriptions.
* Analyze service contract opportunities, gather necessary background information and develop business and relationship with customers, increase number of customers under service contract / increase contract base.
* Prepare strategy for contract win-back case by case and follow Customer Relationship Process of Lectra sales team.
* Create offers based on Lectra Customer Value Proposition supported by in-deep understanding of customer business environment.
* Cultivate existing service contracts by analyzing customer satisfaction levels and building customer relationships.
* Seek for up-sale opportunities.
* Secure Service Contracts / minimize churn / avoid contract losses.
* Management of requests for Service Level Agreement (SLA) change.
* Reporting and communication: Creation of a history of customer relations in CRM; creation of sales pipeline and maintaining reliable information for individual, ongoing opportunities; Regular weekly reports to Line Manager.

POSITION QUALIFICATIONS:
* Proficient in Microsoft office suite and modern CRM systems.
* Analytical skills oriented to business development.
* Ability to multi-task and manage competing priorities across multiple customers, cuntries and cultures in a highly dynamic work environment.
* Capability to analyze/describe a specific industry or service line: concepts, terminology, processes, core functions, best practice.
* Be comfortable in discussions with C-level.

EDUCATION AND/OR EXPERIENCE:
* Min. 5  years of progressive experience in high technology industry companies.
* Experience in sales / procurement / service contract management.
* Technical education.
* Experience in selling value-added services.
* Understanding of TPM methodology or equipment maintenance strategies is a plus.
* Driving license.
* Languages: Croatian (native level), English (business fluent), any other (Eastern) European language is a plus.

This position is based in Croatia (ideally Zagreb) and involves ca. 60-80 % travel - mainly in Balkans (Croatia, Serbia, Bosnia, North Macedonia, Bulgaria, Romania, etc.).

Desired profile

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About LECTRA Deutschland GmbH, Podruznica Zagreb

We invite you to embark on a journey. A technological journey towards the evolution of our society and our industries, powered by Industry 4.0 and supported by Lectra. Software, equipment, data and services…
At Lectra, as a major player in the fashion, automotive and furniture markets, we contribute to the Industry 4.0 revolution with boldness and passion by providing best-in-class technologies. But it doesn’t stop there. By enabling industrial intelligence solutions, we facilitate the digital transformation of our customers.
And we’re always on the lookout for new tech-enthusiasts to join the team!
With more than 50 years of experience and a presence in over 100 countries around the world, we are 3,000 employees united by passion and driven by innovation. A unique journey awaits you at Lectra, are you ready to craft the future of technology together?For more information, please visit www.lectra.com.