Tutor Assessor - Hospitality and Customer Service

Job description

Inspiring people to realise their potential

What are we looking for?

Trainer Assessor in Hospitality and Customer Service

You will work regionally covering Birmingham (south), Sutton Coldfield and Worcester

Fixed Term Full Time for 12 Months

Salary £22,000 gross per annum

Looking for a new challenge?

Are you an existing Trainer Assessor or do you have at least 3 years’ experience working in a hospitality or customer focussed setting, ideally at team leader or manager level? Do you have customer service experience? Do you have a passion for helping people? Want to make a difference to someone’s life? Interested in teaching? Then this may be the perfect opportunity for you!

As the UK’s leading provider of skills and apprenticeships, learndirect leads the way with more than 20,000 apprentice learners across the UK with success rates above the national average. We are currently working in partnership with the world’s biggest family restaurant business to recruit a team of exceptional qualified Trainer Assessors who will support their learners across your region in delivering a first class Apprentice journey.

What will the role involve?

Working "in the field" with full caseload, you will be working with one of the largest restaurant chains internationally. You will need access to a car that’s covered by business insurance, along with a clean driving licence.

You’ll manage your own diary and will work a 37.5 hour week, with occasional evening and weekend work as determined by the needs of your learners. You’ll train and support learners to successfully complete their apprenticeship in the workplace, through face to face discussions, remote assessments and the use of internet based portfolios.

You will provide outstanding support to Apprentices alongside Crew Trainers and Functional Skills Tutors using a variety of teaching, learning and assessment methods. You will ensure learners are stretched to their potential in order to obtain maximum output with their potential to achieve their qualification in a timely manner.

What skills are we looking for?

To be successful as a Trainer Assessor at learndirect you must be approachable, self-motivated and possess high levels of empathy. You must be an excellent negotiator and able to use your initiative to solve problems, often involving different stakeholders.

You must be comfortable working with a range of IT packages so that you can access and utilise the technology available. You will need to hold a minimum of level 2 Functional Skills in Maths and English in order to assist your learners.

What’s in it for you?

We offer a competitive salary which will increase on achievement of further qualifications. We will support you with relevant qualifications to enhance your career. You will be paid 40p per mile, be eligible for subsidised broadband and able to choose from a flexible benefits programme to suit you including childcare vouchers. Learndirect offer 25 days annual leave increasing on length of service plus statutory holidays.

What happens next?

Your application will be reviewed, shortlisted accordingly and if successful at this stage you will be invited to attend an interview at one of our regional offices.