VIE - Lacoste Customer Experience Academy Coordinator – Asia F/H

Job description

The CXA Coordinator will work under the direct management of the Customer Experience Academy Director based in Paris and under the local supervision at the Lacoste Hong Kong HQ. Their mission is to contribute to the development of global learning programs, help with their local roll-out in Asia and facilitate the interactions between the global Customer Experience Academy team and the Asian subsidiaries and partners: communication, exchange of best practices, help in local adaptation and roll-out, needs assessments, ensuring an overall more efficient collaboration.
Contribution to Global CXA developments
Create on & offline training content -  Mobile Learning courses, Product Memos, Morning Brief Activities… - on new Collections, Brand Collabs, Product Categories…, and dedicated to Retail associates
Communicate to Retail associates about the latest news of the brand, through our in-house Mobile Learning App
Local contribution to training needs
Support Asian subsidiaries and partners in the roll-out of the global Training App
Follow up on the usage of the Training App and Sales Advisors’ engagement
Support the roll-out of the in-class trainings in the region
Create & conduct punctual in-person or online training sessions to stores associates across retail and wholesale channels
Be a privileged point of contact for South-East Asian markets for all topics related to training
Create partnerships and strong professional interactions with internal contacts in each market to help the development of the Customer Experience Academy 
Other Local Projects
Manage Customer Experience projects, regional mystery shopper program

Desired profile

Profile:

Young Graduate with a specialized Master in Marketing, Educational or Digital
Fluent in French and English.  
Chinese language skills is a plus 
First experience in either Retail, Operational Marketing, Digital Marketing or Internal Communication, will be very much appreciated  
Project Management oriented, with strong organization and persuasion skills 
Strong communicator and relationship builder   
Interest and skilled in digital training tools 
Flexible, adaptable, hands-on 
Self-motivated, ability to work autonomously  
Curiosity towards Fashion, Style, Culture and Communication