lancome mandarin speaking beauty advisor – brown thomas galway

Job description

Lancôme Beauty Advisor

No one captivates French elegance like Lancôme. We want to empower women and men making them feel more confident by offering a personalised and luxury consultation for skincare, make-up and award winning fragrance. You will be part of an expert team driving brand awareness and sales while making each of our customers feel special every day.

You’re passionate about exceptional service and luxury beauty even if you don’t yet have experience within this industry. You’re approachable, friendly and thrive working in a team to create a positive working environment with your colleagues and for your clients on counter.

You’ll have the opportunity to attend Lancôme training and education as well as benefit from L’Oréal learning opportunities so you can development yourself within your role, opening up career paths such as becoming a Make-Up Artist, Counter Manager and even a Business or Area Manager in the future.

Mission:

To provide exceptional service to Lancôme customers and achieving sales target

To be successful…

·  Ability to work flexibility during retail hours, which is likely to include evenings, weekends and holidays (except Christmas day).
·  Have a desire to learn fundamental product knowledge (features, benefits, usage) and application techniques to provide best results for clients.
·  Generate sales to achieve sales target by applying brand selling method, product knowledge and able to follow basic service flow.
·  Are comfortable to traffic stop when relevant, to share Lancôme beauty with more people.
·  Ability to use POS software and other digital systems required to successfully run the counter.
·  Maintain the counter/store quality and merchandising including appearance and cleanliness of counter/store, follow merchandising guidelines and ensure on shelf product availability.
·  Develop positive relationships with department store floor managers and head office.
·  Be a brand ambassador with your attitude, eventing and on-brand grooming.
·  Convey passion and master story telling.
·  Connect with our clients and care, provide good solutions and after sales/clienteling.

Working with us, you will be at the heart of our ambition to win over another 1 billion consumers and offer the best in beauty to everyone on the planet. You’ll have the opportunity to learn new skills through our unique training and development programmes, as well as receiving a competitive salary package and excellent benefits, including amazing discounts across the L’Oréal portfolio.

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·  Ability to work flexibility during retail hours, which is likely to include evenings, weekends and holidays (except Christmas day).
·  Have a desire to learn fundamental product knowledge (features, benefits, usage) and application techniques to provide best results for clients.
·  Generate sales to achieve sales target by applying brand selling method, product knowledge and able to follow basic service flow.
·  Are comfortable to traffic stop when relevant, to share Lancôme beauty with more people.
·  Ability to use POS software and other digital systems required to successfully run the counter.
·  Maintain the counter/store quality and merchandising including appearance and cleanliness of counter/store, follow merchandising guidelines and ensure on shelf product availability.
·  Develop positive relationships with department store floor managers and head office.
·  Be a brand ambassador with your attitude, eventing and on-brand grooming.
·  Convey passion and master story telling.
·  Connect with our clients and care, provide good solutions and after sales/clienteling.

Working with us, you will be at the heart of our ambition to win over another 1 billion consumers and offer the best in beauty to everyone on the planet. You’ll have the opportunity to learn new skills through our unique training and development programmes, as well as receiving a competitive salary package and excellent benefits, including amazing discounts across the L’Oréal portfolio.

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Have a strong focus on link...","dateCreated":"2018-11-07T10:45:08.688000","cityStateCountry":"Ireland","ml_jobExperience":[],"brands":"Lancôme","frApplyUrl":"http://career.loreal.com/FR/login?jobId=59411","parentRefNum":"LOREUS","ml_skilled_jd":"beauty advisor . a mandarin_chinese_language speaker is preferable in order to accommodate for the global consumer . lancôme is a pioneering brand and visionary ahead of its time. a brand which keeps writing the future of cosmetics . from niosôme to visionnaire, and from trésor to la vie est belle, lancôme successfully combines scientific expertise and an intuitive understanding of women's needs . as a beauty advisor you are the fellow_of_the_american_college_of_endocrinology of lancôme and the first point_of_contact with the customer. this role requires a sense of luxury as you assist the customer with finding the product or service that is perfect for them. you will be responsible for driving retail_sales on your counter and working as a team to hit counter targets . master category knowledge . have a full understanding of all lancôme products and services . attend, engage and participate in all brand training and implement afterwards . monitor icon products on a daily basis . be aware of competitor’s products and activity, communicating relevant information to line manager . have detailing knowledge and awareness of the beauty market. execute business & operations . to be fully aware and accountable for achievement of personal targets . complete all personal paperwork accurately, legibly and on time. be aware of and abide by store rules and regulations. closely monitor stock levels, following retailer guidelines, raising issues to line manager. assists the line manager and store_management team in all aspects of the business. prepare well for launches/activity . drive selling process/techniques . deliver luxury service at all times, inviting customers back for a return appointment . maximise selling during heavy traffic periods . delivering a luxury service . make appropriate, personalised product and sample recommendations . have a strong focus on link selling and the recruiting of new customers . use confident communication and presentation skills when dealing with customers. follow the company’s strategy on counter/in store, such as personalised customer consultations . assist customers by finding substitutions for returned merchandise and/or out of stock items . regularly communicate retail_knowledge and kpi achievement updates to line manager . foster service attitude . leadership . creates long-term relationships with customers and nurtures repeat business . ensures customer_communication standards are met . complets all necessary steps of customer transactions . implements customer record system for maximum customer and business benefit . follow grooming guidelines to promote brand image . maintain a clean and hygienic work area and adhere to hygiene rules . fosters team_spirit . coaches peers when appropriate . share know-how and experience . work_effectively with colleagues in on counter, in the field and at head office . ","applyUrl":"http://career.loreal.com/careers/login?jobId=59411","ml_filtered_Skills":null,"jobUniqueIdentifierValue":"59411###en_GLOBAL","location":"Ireland - Department Stores","cityCountry":"Ireland","mapQueryLocation":"Ireland - Department Stores","category":"Retail","ml_Description":"Beauty Advisor . A Mandarin Speaker is preferable in order to accommodate for the Global Consumer . Lancôme is a pioneering brand and visionary ahead of its time. A brand which keeps writing the future of cosmetics . from Niosôme to Visionnaire, and from Trésor to La Vie est Belle, Lancôme successfully combines scientific expertise and an intuitive understanding of women's needs . As a Beauty Advisor you are the face of Lancôme and the first point of contact with the customer. This role requires a sense of luxury as you assist the customer with finding the product or service that is perfect for them. You will be responsible for driving retail sales on your counter and working as a team to hit counter targets . Master Category Knowledge . Have a full understanding of all Lancôme products and services . Attend, engage and participate in all brand training, and implement afterwards . Monitor Icon products on a daily basis . Be aware of competitor’s products and activity, communicating relevant information to line manager . Have detailed knowledge and awareness of the beauty market. Execute Business & Operations . To be fully aware and accountable for achievement of personal targets . Complete all personal paperwork accurately, legibly and on time. Be aware of and abide by store rules and regulations. Closely monitor stock levels, following retailer guidelines, raising issues to line manager. Assists the line manager and store management team in all aspects of the business. Prepare well for launches/activity . Drive Selling Process/Techniques . Deliver luxury service at all times, inviting customers back for a return appointment . Maximise selling during heavy traffic periods . delivering a luxury service . Make appropriate, personalised product and sample recommendations . Have a strong focus on link selling and the recruitment of new customers . Use confident communication and presentation skills when dealing with customers. Follow the company’s strategy on counter/in store, such as personalised customer consultations . Assist customers by finding substitutions for returned merchandise and/or out of stock items . Regularly communicate Retail and KPI achievement updates to line manager . Foster Service Attitude . Leadership . Creates long-term relationships with customers and nurtures repeat business . Ensures customer communication standards are met . Complets all necessary steps of customer transactions . Implements customer record system for maximum customer and business benefit . Follow grooming guidelines to promote brand image . Maintain a clean and hygienic work area and adhere to hygiene rules . Fosters team spirit . Coaches peers when appropriate . Share know-how and experience . Work effectively with colleagues in on counter, in the field and at head office .