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Kiehl's Part Time Customer Representative, Kiehl's Boutique Wicklow Street– (30 hours / 4 days per week / Permanent Contract)

  • Dublin (Dublin City)
  • Ventes

Description de l'offre

Kiehl's Customer Representative

Kiehl's since 1851, are an ever-growing company with an entrepreneurial spirit, dedicated to outstanding service, unique experiences, and giving back to the communities we serve.

KCRs are skincare experts who represent our extended family across the world. Their knowledge and experience see them personalise each customers consultation to ensure they are prescribed a bespoke routine, recommended to best suit their skin or hair care concerns and type. They respect and promote the Company, its philosophies and business sensitive strategies. KCRs embody the mission and entrepreneurial spirit of Kiehl's, driving retail sales forward by working as a team to achieve store targets.

Master Category Knowledge

Have a full understanding of all Kiehl's products and services

Attend, engage and participate in all brand training, and implement afterwards

Monitor Icon products on a daily basis

Be aware of competitor's products and activity, communicating relevant information to line manager

Have detailed knowledge and awareness of the beauty market

Execute Business & Operations

To be fully aware and accountable for achievement of personal targets.

Complete all personal paperwork accurately, legibly and on time

Be aware of and abide by store rules and regulations

Closely monitor stock levels, following retailer guidelines, raising issues to line manager

Assists the line manager and store management team in all aspects of the business

Prepare well for launches/activity

Drive Selling Process/Techniques

Deliver luxury service at all times, inviting patrons back for a return appointment

Maximise selling during heavy traffic periods; delivering a luxury service

Make appropriate, personalised product and sample recommendations

Have a strong focus on link selling and the recruitment of new patrons

Use confident communication and presentation skills when dealing with patrons. Follow the company's strategy on counter/in store, such as personalised customer consultations

Assist patrons by finding substitutions for returned merchandise and/or out of stock items

Regularly communicate Retail and KPI achievement updates to line manager

Foster Service Attitude


§Creates long-term relationships with patrons and nurtures repeat business

§Ensures customer communication standards are met

§Complets all necessary steps of customer transactions

§Implementscustomerrecord system for maximumcustomerand business benefit

§Follow grooming guidelines to promote brand image

§Maintain a clean and hygienic work area and adhere to hygiene rules

§Fosters team spirit

§Coaches peers when appropriate

§Share know-how and experience

§Work effectively with colleagues in store, in the field and at head office.