Decleor Full Time Beauty Therapist - Decleor John Lewis Brent Cross (37.5 hours / 5 days per week) Permanent

Job description

Decleor Beauty Therapist

As a Decleor Beauty Therapist you are the face of the brand and the first point of contact with the customer.This role requires a sense of excellence as you assist the customer with finding the product, treatments or service that is perfect for them.You will be responsible for driving retail sales, and working as a team to hit counter targets.

Master Category Knowledge

· 
Have a full understanding of all Decleor products and Treatment

· 
Attend, engage and participate in all brand training, and implement afterwards

· 
Monitor Icon products on a daily basis

· 
Be aware of competitor’s products and activity, communicating relevant information to line manager

· 
Have detailed knowledge and awareness of the beauty market

Execute Business & Operations

· 
To be fully aware and accountable for achievement of personal targets and company KPi’s

· 
Complete all personal paperwork accurately, legibly and on time

· 
Be aware of and abide by store rules and regulations

· 
Closely monitor stock levels, following retailer guidelines, raising issues to line manager

· 
Assists the line manager and store management team in all aspects of the business

· 
Prepare well for launches/activity and treatments

Drive Selling Process/Techniques

· 
Deliver excellent service at all times, inviting customers back for a return appointment and treatments

· 
Maximise selling during heavy traffic periods; delivering a excellent service

· 
Make appropriate, personalised product, treatment and sample recommendations

· 
Have a strong focus on link selling and the recruitment of new customers

· 
Use confident communication and presentation skills when dealing with customers. Follow the company’s strategy on counter/in store, such as the Decleor Customer Journey

· 
Assist customers by finding substitutions for returned products and/or out of stock items

· 
Regularly communicate Retail and KPI achievement updates to line manager

Foster Service Attitude

· 
Creates long-term relationships with customers and nurtures repeat business

· 
Ensures customer communication standards are met

· 
Completes all necessary steps of the Decleor customer journey

· 
Implements customer record system for maximum customers and business benefit

· 
Follow grooming guidelines to promote brand image

· 
Maintain a clean and hygienic work area and adhere to hygiene rules on counter and the treatment room

Leadership

· 
Fosters team spirit

· 
Coaches peers when appropriate

· 
Share know-how and experience

· 
Work effectively with colleagues in store, in the field and at head office.