Customer Business Planner

Job description

A global brand with a history of innovation and ambition. Here at L'Oréal, we've made it our quest to deliver beauty for all. It's an aim that has seen us expand into over 130 countries and to develop operations across every retail distribution channel too. And we can honestly say that our careers are just as diverse as our business. After all, at L'Oréal, nothing is impossible.

The Consumer Products Division is home to world renowned brandsGarnier, Maybelline & L'Oréal Paris and we are currently recruiting for a Customer Business Planner.

The Role
Aspart of the UKCPDCommercial Operations Function, this exciting role will take on responsibility for the construction of the sales forecast for the Boots Cosmetics business. This is a crucial segment of the CPD business that encompasses three exciting brands (Maybelline,L'OrealParis Make Up & Essie). This role offers the successful applicant a fantastic opportunity to work within the Boots business unit, which has well developed commercial and supply chain relationships with the customer.

You Will:

Own the CustomerSales Forecast

•Constructionof the entire customer forecast (sell in and out – base, promo and launch) in collaboration with the NAMs and Customer Supply Chain team working on the account.
•Understandthe key drivers and building blocks of the forecast, including any risks or opportunities facing the business.
•Takeownership of the volume forecast and be able to understand, discuss and challenge the intricacies of the value sales forecast.

Coordinate the MonthlyBusiness Planning Cycle

•Leadthe account Business Planning Cycle, including monthly validation of the forecast with the Customer Business Director
•Ensurealignment of the account team to monthly forecasting goals, tasks & deadlines.

Track Monthly Sales Turnover

•Inmonth tracking of invoiced sales versus forecast and weekly reporting on any key changes in the short-term horizon.

Collaborate with the Customer

•Byusing segmentation principles where applicable, ensure alignment with customer on promotional forecasts.Workclosely with CSC to ensure

You Are:


•Entrepreneurial.Every single day, you spot opportunities to shake things
up and change the world for the better.
•Super creative.There's no blueprint for the future. You'll have to design it.
•Adventurous.CPDis for pioneers. So you'll embrace challenges and change with fire in your belly and a great big smile on your face.
•Only human.You'll screw up sometimes but you have no fear of failure because you're smart enough to learn from mistakes.
•Ambitious.You crave success and we'll support you all the way.
That way, we all win.
•Respectful.Whether you're talking to our CEO or a salon owner round
the block, you treat everyone the same.
•One of the gang.Even if you're Superman or Wonder Woman, you recognize that teams are the real heroes. And so do we.
•Responsible.You'll treat our customers, our consumers and our money
as if they're your own. Because they are.
•Open.To new ways of doing things. To other people's (sometimes crazy) ideas.
•You.You're real. And you're true to yourself. We cherish and celebrate diversity so you'll feel right at home whoever you are.

You Have:


Stakeholder Management Skills

•Abilityto engage and positively influence internal & external stakeholders. Ability to manage upwards.

Demand Planning Experience

•Experiencein demand planning is an advantage
•Strongunderstanding of the building blocks and trends that influence the construction of a sales forecast

Excellent Communication Skills

•Beable to effectively communicate with stakeholders at all levels, and simplify complex messages.

Systems Knowledge

•Excellentworking knowledge of Excel
•Experiencein demand or business planning systems an advantage