Area Manager - Retail & Education - Lancome & Clarisonic

Job description

YORKSHIRE BASED

POSITION PURPOSE:

An Area Manageris fully responsible for the success of their geographical area with the primary task of ensuring the deliverance of their specific retail budget. An AM will deliver the highest results in all performance sectors by passionately leading a sales team to achieve on a daily basis along with building strong store relationships.When in-store, an AM, mentors & develops their teams by selling side-by-side with them, while seeking ways to grow each of their business doors, surpassing sales and service targets and other key performance indicators (KPI's). A key part of the role is the development of their doors by working with and maintaining strong relationships with store management team.

ACCOUNTABILITIES:

· Deliverance of Retail Budget to £4m in 23 doors
· Employ, Train and Manage a team of Account Managers.
· Deliver expectations on all additional Key Performance Indicators (KPI's): Staffing, Store Launch Events, timely communications,
· Research and maintain a strong skill base by using the brand training manual and education programme.
· Manage direct reports daily (Beauty Advisers/Account Manager),a team of 42 Beauty Advisors.

LEADERSHIP, TRAINING AND EMPLOYEE DEVELOPMENT:

Recruit, hire and train successful sales teams who are passionate aboutLancôme & Clarisonicand the brand culture. People are key to our business and an AM must possess the ability to lead and motivate an area by developing people to achieve / exceed budgets by account and by door.

Observe, mentor and develop all employees within the area by selling side-by-side with them and leading by example when:demonstrating product and benefits, building a sale, closing a sale, maintaining cleanliness standards, respecting store standards, following policies and procedures.

Build and maintain store management relationships through consistent communication with all account levels.Conduct store meetings to establish strategy and next steps by season in driving the business.

Lead the team to manage their time & set business priorities. Ensure rotas and calendars are planned a minimum 4 weeks ahead, this establishes clear door visit priorities, so that once planned and upon weekly review with direct reports there are minimal changes.AMs must ensure their team is well organized when managing their time and that Sales Executives if applicable to role are booking their next store visit while in-store..

Communicate as required with teams on a regular basis by reviewing and analyzing daily, weekly, monthly, quarterly budget achievement by sales consultant to reinforce achievement by door compared to budget, last year and company comparatives.Establish a monthly/ quarterly plan to exceed / achieve targets and growth by door.

Consistently share learnings / best practices with National Retail Manager as requested to evolve the business.

Communicate and / or reinforce information from the company to direct reports, so that information is received by their team in both an accurate and timely fashion.

Motivate and coach direct reports to teach and train their teams to be successful when working with all retail partner levels as well as with people at all levels in the Company.Mentor and develop direct reports in: hiring the right people, executing motivating trainings, planning and executing successful events, selling product, building the sale.

Present & train new product as per marketing calendar.When training, conduct informative & motivating product trainings.

EVENTS:

Ensure in-store teams to create, plan and execute brand lead events.During an event, actively support the event and team. Review and follow-up on inventory, communicate issues/successes to team / Regional Manager and ensure team plan follow up appointments / events.

STOCK:

Monitor stock levels within each store via CAS System.Communication with the Account Manager and train on retail stock system specific to the store group.

Ensure top 20 lines are in stock to the best of ability via communication with the Regional Manager.

Notify all stock issues (including New Product launches sell through) to the Regionaal Manager / Head Office for follow up.

TEAM MANAGEMENT:

Monitor, review and manage employee probationary periods / performance leads in a timely manner to ensure each employee is aware of their successes or improvements required.Inform HR – Retail.

Make deadlines for all requests including but not limited to: calendars (as outlined by account), expense reports and event recaps.Complete follow through as committed and agreed with the Retail Partners and Team.

VALUES:

Successful employee should beadaptablein using theirorganisationalskills toprioritisetasks andopportunisticin takingownershipof various ad-projects.Have theurgencyto anticipate busy schedules andteamworkto communicate with other members of the department/store to complete assignments on time and accurately. Possessopennessin their problem solving andintegrityin their research to effectively address the needs of the company. Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position.

· Passion forLancôme & Clarisonic
· Passion for people
· Passion for our products
· Passion for retail

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job,

· Good product knowledge
· Excellent verbal communication skills
· Strong written communication skills
· Excellent ability to know how and when to lead and be a team player
· Excellent time management and prioritization skills
· Excellent coaching, mentoring and teaching skills
· Strong ability in developing and leading a team
· Well-Developed Interpersonal Skills and Professional Demeanor

ADDITIONAL:

PHYSICAL DEMANDS OR REQUIREMENTS:

Flexibility is required duties may require flexibility, travel and overnight stay.

QUALIFICATION STANDARDS:

Education/Experience/ Licenses or Certificates:

3 years' experience in leading, coaching and managing a sell through sales team of direct & non -direct reports

SOFTWARE:

· Good ability in Excel, Word and Powerpoint.

Communicate fact-based human resource concerns and issues to HR Retail in a timely manner and follow through as agreed.