Operations Assessment Center 2023

Job description

Based: Hammersmith, London

Duration: 1 Year

Start Dates: Monday 3rd July 2023

Application Deadlines: 27th January 2023 however roles are filled on a rolling basis

Annual Salary: £20,500 per annum

If you’re a results-driven worker with a strong eye for business, then there’s no better experience than an industrial placement with the Retail Commercial team at L'Oréal. We give you the responsibility you need to thrive and make a real difference during your time here.

As the employer of 1000s of Beauty Advisors across the country, our Retail Commercial Teams are in charge of ensuring they are driving results and operating effectively. This role sits within our Luxury division and will give you an amazing insight into team collaborations.

You will...

Working in our Luxury Division, you will be ensuring that our most prestige brands at L’Oréal are maintaining their reputation by supporting the beauty advisors on counter.

As the face of L’Oréal to our retailers, good communication is key! You will also use this skill to work closely with numerous other teams within L’Oréal such as Marketing, Supply Chain and Finance, further broadening your experience with us.

Day-to-day you may...

• Manage partnerships between Agencies and L’Oréal, fostering relationships to deliver positive business outcome.

• Be a Luxe Brand ambassador.

• Support in managing our centralised L’Oréal UKI Communication Channels for all Retail employees.

• Support the development of engagement, communication and learning digital applications to deliver positive business outcomes.

• Manage day to day queries from employees and managers regarding our digital communications and engagement platform.

• Problem solve queries and issues which are raised to you; in turn, educating stakeholders on processes and managing the resolution of any issues that require escalation.

• Create engaging editorial content for retail employees, enhancing employee engagement across our retail population.

• Collaborate on creating and delivering training for Managers to ensure processes are accurately followed.

• Build retail project finance budgets and manage the tracking and control of budgets on projects.

You have...

In order to be successful in this role you will have:

• A strong analytic background and the ability to study and interpret complex information to drive business decisions and highlight opportunities for growth.

• Confidence in growing relationships to influence actions and change.

• Confidence in using Microsoft Excel and PowerPoint.

• Ability to problem solve or inquisitive nature to find a solution to an unknown problem.

• Strong organisational skills and ability to prioritise effectively.

• Actively seek innovative business solutions and suggest new ideas.

• Proactive individual, able to self-manage projects, adjust priorities and work under pressure.

• Showcase a high level of autonomy to support your customers.

• Promote a customer-centric attitude and ensure that you can balance and compliment the needs of the business with that of your accounts.


We particularly welcome applications from Black, Asian and Minority Ethnic and disabled candidates as they are currently under-represented in our organisation. We are signatories of the Race at Work Charter led by Business in the Community and are committed to improving employment opportunities for people of colour across the UK. We also welcome applications from LGB and Trans and non-binary candidates.


You are...

• Eligible to work in the UK

• In your second year at University on a course which enables you to take an Industrial Placement Year (unfortunately if you are graduated you are not eligible).

At L’Oréal, we strongly believe that diversity is a source of creativity, growth and performance. By promoting the respect and value of difference through human resources development, we have established ourselves as a global corporate citizen and a preferred employer. We aim for our teams to reflect the diversity both of our consumers and our catchment areas, at all levels, particularly in terms of nationality, sexual orientation, ethnic and social origins, disability, gender and age.

Next steps...

Once you click apply you will be asked some questions to check you are eligible for this role. These will questions around your current situation, whether you’re happy with the salary, location etc.

If you are eligible to apply you will then be sent a link via email to a Competency Assessment. In this we would like you to answer three competency questions, two written and one via video. Although there is no time limit on this the quicker you get it finished the quicker we can continue to move you through the process! The video element of the assessment is translated into a text and scored, so please don’t worry what you look like, just worry about what you’re saying!

If you have met our benchmark we will then send you some cognitive tests to complete. These will be sent via an email link and will give us a great idea on your numerical ability as well as testing you in a few other areas. Remember practise makes perfect so make sure you’re prepared when you give these a go!

We will then do a final review of your entire application and if successful, invite you to an Assessment Centre. Please be patient with us, sometimes it can take a few weeks before your application gets reviewed.

Our Assessment Centres this year will all be completely virtual; they will be running from when applications open until the roles are filled. These Assessment Centres are specific to function, so please be patient if you don’t get invited straight away – it might just be because your function’s Assessment Centre date isn’t until later on in the recruitment period!

Please note, if you apply for more than one role you will be put forward for the one we deem most suitable for you. If you have a strong preference, please only apply to that one role to ensure you are considered for the correct role.