Operations Assessment Center 2023

Job description

Job Title :             Specialist – Employee Support

Division:              Corporate

Location:             Tampa, Florida

Reports To:         Head of People Services

Who We Are:

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

What You Will Do:

The Senior Specialist/Specialist delivers customer service excellence while partnering with Human Resources and Payroll professionals to maintain a best-in-class service approach.  The position will provide services to the L’OREAL USA and SalonCentric employee population in the following but not limited:

·         Call Center

o  Answer and field all types of calls that come in – provide assistance and/or direction

·         Payroll Support

o  Closely partner with Payroll team as it relates to day-to-day support

o  Field employee and HR payroll questions to properly direct them to the right resolution

·         Data quality/Workflows

o  Audit/review and approve all transactions to ensure data quality and integrity to enable accurate data

·         Leave Management

o  Manage leave process between employee, HR, department managers and Leave Management vendor

§ STD

§ LTD

§ Parental Leaves

§ Workers Comp

§ FMLA

§ Military Leaves

·         Day-to-day Support

o  Provide One HR expertise and support to the HR community and employees

o  Trainers for HR on any system upgrades

o  Tuition Reimbursement processing

o  Employee Verifications

o  Unemployment Claims

o  Policy Questions & Compliance and Policy Acknowledgements

o  Time Off management (vacation, PTO, Summer Hours, WFH, etc.)

What We Are Looking For:

Required Qualifications:

•      A college degree orWork Experience Equivalent (2+ years in HR Contact Center or similar environment, involving phone/case management/quality inspections processes

•      Entry Level position with internship experience +

•      Preferred experience with leave management processes  

•      Preferred experience working in a call center environment

•      Detail oriented, analytic and ability to problem solve with high level of organization

•      Strong customer service skills

•      Ability to handle multiple tasks simultaneously

•      Interacts effectively – listens, communicates and influences effectively across all levels

•      Must maintain complete confidentiality of employee records

•       Technical Skills : proficiency in Microsoft Office Suite of products (*Microsoft Office - Word, Excel, and PowerPoint / *Microsoft Outlook for Email, Calendar, Contacts, Scheduling, Task Management); Success Factors HCM


What’s In It For You:

·  (Medical, Dental, Vision, 401K, Pension Plan)
·  (3 Days in Office, 2 Days Work from Home)
·  (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
·  VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
·  (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
·  (Think Tanks and Innovation Squads)
·  Access to Mental Health & Wellness Programs

Don’t meet every single requirement?  At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting USApplicationAccommodation@support.lorealusa.com . If you need assistance to accommodate a disability, you may request an accommodation at any time. 

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.