Operations Assessment Center 2023

Job description

General Information:

Title:  Director - eNational Account Manager – Walmart, L’Oréal Paris – Hair Color/Men’s Expert

Team:  Brand Sales

Brand:  L'Oreal Paris

Reports to:  Walmart Customer Team Lead, L'Oreal Paris

Location:  Bentonville, AR

Who We Are:  

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.  

At L'Oréal Consumers Products, our mission is to democratize the best of beauty, and for us, beauty has to be sustainable. Our division holds the world’s #1 beauty brand with L’Oréal Paris, the #1 makeup brand with Maybelline New York, the #1 natural brand with Garnier, as well as NYX Professional Makeup.  

Mission and defining characteristics:

·  Full execution and optimization of sales fundamentals in order to proactively drive shipments, net sales, and market share growth with their account
·  Member of Brand Sales team specific customer in field
·  Category ownership for specific customer
·  Category expert for the full Brand portfolio and competitive products at a specific customer
·  Management and coaching of CDMs and BAs

Main tasks:

Customer Developer

·  Drive a customer-centric omnichannel approach and build a strong relationship with all relevant stakeholders at customer for category
·  Analyze and define the growth levers relevant to customer with specific focus on the shopper so selling is through shopper insights
·  Propose and align the Brand Sales customer strategy with CBVP
·  Develops and negotiates JBP’s with buyers

Team Manager

·  Help develop more junior team members (e.g., CDM, BA)
·  Drive the business as customer leader, by collaborating with multifunctional team and animating peer functions: marketing, supply chain, finance, category development

Category Owner

·  Drive category strategy agenda created by BBD as well as influence BBD with respect to what is needed to win in alignment with with Brand priorities for customer
·  Engage multifunctional support for strategy implementation and 360 growth levers for category, including CRM

Results Driver

·  Lead with an achievement oriented mind-set
·  Build and achieve the omnichannel customer plan and results for category based on category strategy as lead seller
·  Track sales and forecasting and proactively derive actions in alignment with CBVP to address gaps and opportunities
·  Work with Digital Accelerator on eComm objectives and grow e-share of business for category

Main interfaces:

·  Customer Team Lead
·  BBD
·  Other NAMs, CDMs, and BAs at customer
·  Digital Accelerator for customer
·  Support field teams: Operations and Supply, Commercial Finance, ACMs, Customer Marketing, et al.
·  Centralized support: Brand Shopper Marketing, Sales Ops

Measures of success:

·  Deliver sales target and brand sales fundamentals for category incl. sell in/sell out, net sales, OTIF, retail execution, distribution points and ROI
·  Forecast accuracy
·  Achievement of top strategic priorities for relevant category
·  Market category penetration for eComm
·  Team 360° feedback
·  Advantage/ Kantar scores
·  Retailer scorecard

Qualifications/experience:

·  Minimum 3 years’ experience in a customer-facing role
·  Proven knowledge of retailer strategies and objectives
·  Strong knowledge of customer strategy and key levers as well as competitors
·  Deep knowledge of beauty and personal care, specifically for given category

What’s In It For You: 

·  Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan) 
·  Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!) 
·  Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance) 
·  Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!) 
·  Employee Resource Groups (Think Tanks and Innovation Squads) 
·  Access to Mental Health & Wellness Programs  

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles! 

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. 

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting USApplicationAccommodation@support.lorealusa.com . If you need assistance to accommodate a disability, you may request an accommodation at any time.  

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind. 

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email USApplicationAccommodation@support.lorealusa.com . Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.