Operations Assessment Center 2023

Job description

Customer Care manager is to ensure the order-to-cash cycle and develop the Supply Chain relationships with our clients in order to better meet their expectations while contributing to the business growth with the best cost to serve for an assigned division.

 Main Job duties/responsibilities

Improve service level 
・ Ensure the smooth execution of the order-to-cash cycle in full conformity with the Supply Chain. Management Standards of the Group such as: service model per channel, cut off, sales terms and conditions.
・ Develop the collaboration with our clients (data exchanges, shared KPIs, cycle of order to cash including logistics process optimization, On-Shelf-Availability, stock in trade, salon survey, etc…).
・ Review & perform gap analysis on KPI/business and take recovery action as needed.

 Streamline/Standardize Customer Care process  
・ Implement the organization, processes and resources with strategies needed for meeting customer needs and Customer Care policy.
・ Proactively approach process simplification, cost saving opportunities and contribute to SBWA.

 Promote proactive business partnership, customer centricity & develop a high performing team 
・ Empower team to deliver business impact as well as increasing engagement level.
・ foster customer centricity mindset.
・ Drive changes & continuous improvement plan to support growth and changing business needs.
・ Create strong back up plan for each critical position.
・ Support team’s career & capability development.

  
・ 5+ years of proven experience in supply chain management, especially customer care/order to cash and if Cosmetics industry or wholesaler business relationship are preferred 
・ 3+ year people management experience 
・ Some experience in Sales Planning on top of Supply Chain/Customer Care in any industry is preferred 
・ Experience for project management as a leader related to supply chain/logistics area is mandatory 
・ Strong leadership with skillful demonstration to the team.
・ Strong customer focus and commercial awareness.
・ Well balance of strategic and logical thinking and details for execution. 
・ Excellent interpersonal skill, able to communicate effective at different level of hierarchy.?
・ Excellent presentation skill and analytical skill. 
・ Demonstrates initiative and innovation to generate ideas and solutions in different situations. 
・ ERP system experience is mandatory, but SAP experience is preferable. 

Fluent both in English and Japanese