Operations Assessment Center 2023

Job description

Job Title Assistant Manager, Insights & Analytics

Division: Luxury Products Division

Location: (NY, 10 Hudson Yards; 435 Hudson Street; NJ, 111 Town Square Pl Jersey City; CA, L’Oreal West)

Reports To: Senior Manager, Consumer Insights & Analytics

Who We Are:

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal Luxe our mission is to provide our consumers the best products and brand experience by making it unique. Our portfolio is composed of 21 brands including major brands, highly aspirational and multi-expert, such as Lancôme, Yves Saint Laurent, Giorgio Armani and Youth to the People.

What You Will Do:

L'Oréal LUXE is searching for a data driven, detail oriented, Business Analyst to lead deep dive analyses and advanced analytics projects to support our direct-to-consumer retail and e-commerce distribution channels. This role will work under the Senior Manager of Analytics to develop and execute an analytics roadmap. Additionally, this role will work closely with our sales planning and field sales team to help assist with strategic customer-centric sales planning and in-store data capture. The expectation is that this individual will become an expert on the LUXE customer by developing and disseminating customer insights and analyses that support business objectives and will work with analytics and data capture on a fleet-wide, regional, and individual store level.

Job Duties and Accountabilities:

·  Responsible for analytic coverage to our various D2C brands in luxe division.
·  Analyses roadmap to encompass various different verticals
·  Manage ad-hoc analyses in support of the business with key stakeholders (i.e. sales, planning, operations, marketing) to help drive top-of-mind strategies and activations
·  Service the sales teams/field teams as a champion of data capture and customer segments, continuously working to inform and educate the sales teams on customer data best practices
·  Assist with omnichannel pilots and projects as it pertains to customer data, specifically helping drive the “digitization” of retail stores

Key Challenges, Issues and Complexity

This role requires sound judgment and decision-making skills. Candidates will be tasked with empowering brands by answering key analytical questions regarding their businesses. The candidate will need to often query and manipulate data in order to provide findings and recommendations. Candidates will also need the ability to communicate with a range of division/brand leaders across the digital, marketing and retail teams. Given the role and numerous short-term/long-term initiatives, candidates will need to effectively manage timelines.

Querying and manipulation may entail utilizing SQL, Python or R to extract business data from Loreal’s database and create digestible and effective presentations/recommendations to leaders. Other large projects may be building important forecasting tools, dashboards and reporting.

 

Organization Structure and Key Working Relationships 

·  Works under luxe D2C consumer insights team
·  Will report into Senior Manager of consumer insights & analytics
·  Business with manager will be conducted both in-person and via electronic communication given hybrid work model

Job Dimensions

·  This role will partner closely with the CRM organization, working with our Consumer Data Activation Leads (CDAL) to drive business while also partnering with digital, marketing retail and accelerator teams
·  Advise brands and leaders on how best to drive business.
·  Responsible for empowering brands to achieve CRM and sales plans through analytics

What We Are Looking For:

Job Requirements:

·  Bachelor’s degree preferably in Business Analytics, Sales/Marketing, Information Systems/Technology, Business Administration, or other related fields
·  2-3 years’ experience working with SQL - mastery of SQL is a must
·  2-3 years’ related business experience, preferably in a direct-to-consumer Retail or Digital channel
·  Experience with modern dashboarding and data visualization tools such as Spotfire, Tableau, etc.
·  Mastery of Microsoft Office Suite is a must - heavy focus on Excel and PowerPoint
·  Ability to effectively reconcile the needs of business stakeholders with the IT and Database management teams
·  Knowledge of integration concepts as they relate to sourcing data from disparate sources
·  Excellent interpersonal skills with the ability to work effectively as a member of a fast paced, dynamic team, servicing stakeholders at both the headquarters and in the sales field
·  Self-motivated, results-oriented, and a strategic thinker with strong time management and prioritization skills Preferred Qualifications:

·  Masters program in data analytics
·  Certifications in customer insights/analytics
·  Experience working with statistical analytics languages (Python, R, SAS, etc)

What’s In It For You:

·  Salary Range : $ $81,300-$113,800  (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)  
·  Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
·  Hybrid Work Policy (3 Days in Office, 2 Days Work from Home) [*please keep only if applicable*]
·  Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
·  Access to Company Perks ( VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
·  Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
·  Employee Resource Groups (Think Tanks and Innovation Squads)
·  Access to Mental Health & Wellness Programs

Don’t meet every single requirement?  At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting USApplicationAccommodation@support.lorealusa.com . If you need assistance to accommodate a disability, you may request an accommodation at any time. 

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.