eCommerce Tech Expert/Lead

Job description

This position is part of Digital IT Zone Delivery Team under the eCommerce Lead.

General  Responsibilities

·       Configure/develop on eCommerce platform: SalesForce Commerce Cloud (30% of the time) and being responsible for the quality of his technical deliverables.

·       Provide guidelines on development and define technical documentation, ensuring our external/internal partners are following guidelines

·       Review estimates, review code

·       Apply best practices in terms of development / configuration.

·       Define technical solutions to support business requirements

·       Be up to date on platform evolution

·      Work with Country brand representatives, BRM at country level and all external partners to adhere to project timelines and budgets

·      Work closely with the global CDO team in Paris and the Zone Digital IT in NYC to leverage their expertise and share best practices.

·      Maintain excellent communications within both business and technology communities

·      Ensure the delivery of the projects on time, on budget, on quality

Product Team Responsibilities

·      Help with planning and prioritizing the migration roadmap based on brand preferences, readiness and availability of features in the technology stack

·      Work to continuously optimize ways of working and to develop a factory model for new site migrations

·      Support the team with managing and prioritizing backlog

·      Assist the team in producing and reviewing necessary documentation artifacts such as FSDs and TSDs for implementation

·      Drive technical reviews for approaches chosen with global, zone, architecture, security and other IT stakeholders

·      Oversee creation and management of functional and technical JIRA stories

·      Support the PO in conducting kick off meetings with stakeholders for onboarding and UAT activities with clear outcomes and formalized expectations

·      Support key business activities with appropriate technical guidance required on product features and capabilities

·      Ensure successful delivery of sites and features, from both a technical execution & business adoption perspective

·      Ensure product team has requisite resources for each sprint, pulling in SMEs as needed

·      Remove roadblocks, mitigate risks / issues, & escalate as needed but also serve as an escalation point

·      Drive site cutover and launch activities with business, IT and 3rd party stakeholders

·      Update key stakeholders on progress, gather feedback, and manage expectations

·      Evangelize the philosophy of NGL architecture to promote reuse of flexible and configurable components, and implement features using existing functionality

·      Work with Program Success Manager to track brand activities related to migration (including merchandising and content)

·      Work closely with the Product Owner to determine feature parity of sites ready to be migrated to the new modernized architecture; build consensus with brand and stakeholders based on time-to-market of features

Skills and Qualifications

·       Software engineer with developer or tech lead experience

·       Experience with Web technologies, emerging tech, analytics, performance engineering, enterprise integrations, data conversions, front-end frameworks, mobile tech

·       Minimum of 3 years’ experience in configuration/development of eCommerce platform

·       Experience with Salesforce Commerce Cloud is preferred.

·       Certified Salesforce Commerce Cloud Technical / Functional Architect / knowledge of SFCC SFRA is a plus.

·       Prior experience implementing eCommerce projects in a large organization with strong technical skillset.

·       Excellent time management and organizational skills and experience establishing guidelines in these areas for others

·       Strong sense of ownership and accountability for the entire eCommerce technical stack

·       Experience working in a high-level collaborative environment and promoting that

·       Analytical thinking and problem-solving skills

·       Ability to predict challenges and seek to proactively head-off obstacles

·       Experience using business workflow platforms to manage projects, SIT, QA, UAT (JIRA, ServiceNow a plus)

·      Being able to work under pressure and on several projects in parallel.

·       Experience with Agile methodology is a plus

·       Excellent written and oral communication, presentation and influencing skills

·       English (speaking and written) is a must. Spanish, French and/or Portuguese is a plus

·       I nter-cultural experience in a global organization a plus