E-Commerce Specialist

Job description

MISSION OF THE JOB: 

The B2B e-commerce project lead will manage the day-to-day operations of our new B2B and multibrand e-commerce platform, dedicated to our Canadian salon owners. 

KEY RESPONSIBILITIES: 

Support local e-commerce operations 

· When needed, support eCommerce campaign operations (set-up, test and activate) including support of seasonal campaigns & optimization of permanent website content to achieve commercial objectives; 
· Ensure a consistent, optimized & relevant customer journey across our B2B e-commerce platform; · Oversee complex HTML content to support campaign activities while ensuring our B2B platform is leveraging the most relevant practices, content & features. Govern the day-to-day operations 
· Account for local digital content, services & features to be consistent and relevant for a seamless customer experience across all digital touch points; · Ensure an agile, bug free user experience on our B2B e-commerce platform, following global e-commerce requirements and brands guidelines; 
· Coordinate User Acceptance Testing with IT stakeholders, ensuring business critical systems and processes remain operational and bug free. Ensure prioritization of platform regression, championing needs of markets where necessary; 
· Support incident management for any major issue (global/local) affecting conversion rate, new member’s activation or availability of the products or the platforms. 

WE ARE LOOKING FOR: 

Job Requirements 

• Relevant degree with strong Web knowledge and experience; 
• At least 2 years’ experience in digital & ecommerce activities, including Content Management Systems, Personalization & Targeting, e-merchandising, product lifecycle management; 
• Experience with Salesforce Commerce Cloud is a strong plus; 
• Strong organizational or project management skills in an international commercial environment; 
• At ease with IT Technologies & architecture; 
• HTML, CSS, Javascript, development experience across multiple CMS is a plus; 
• Bilingual (English-French).

L'Oréal Canada is an equal opportunity employer.