Operations Assessment Center 2023

Job description

Job objectives:
Based on the business demands: he/ she plans, organizes, manages, and follows up internal/external resources to deliver a project/ program within the defined standards, budget, deadlines, and quality requirements.

Job description:

·  Acts as a proactive business partner, develops business relationships acting as the SPOC (Single Point of Contact) on a project/ program
·  Participates in the definition of the business case, cost model and overall objectives for the project/ program
·  Defines and monitors the project/ program plan, budget, KPIs and metrics, activities, methodologies, resources, and responsibilities' allocation (internal/ external)
·  Coordinates and integrates the different contents and deliverables to ensure the overall consistency and coherence of the designed solution
·  Prepares the project/program delivery and the knowledge transfer for RUN (Business as Usual services) in close collaboration with the operating/ service delivery teams
·  Defines the implementation strategy of the program/project and supervises the change management activities including
·  training, user support and communication
·  Defines and organizes project/ program steering activities, advises and reviews overall plan and status of the project/ program routinely
·  Tracks project/ program risks and decides on corrective measures and/ or any trade-offs needed to achieve objectives and minimize delays and costs
·  Manages the allocated internal/ external resources including third parties’ activities (incl. vendor partners)
·  Ensures the development of expertise and know how in his/ her field of responsibility

Preferred profile/ skills :

·  Strong knowledge of project management methodologies with at least 3 years of experience practicing Agile methodologies
·  Experience in digital or ecommerce data is highly preferred
·  Able to quickly understand the data analytics requirements and KPIs in digital and ecommerce
·  Working knowledge of data, BI & Analytics technologies (data warehouses, marts, big data, reporting and visualizations) is required
·  Working knowledge of DevOps and related tools. System design experience is required.
·  Strong communication skills in English, both verbal and written
·  Strong interpersonal skills, with an ability to thrive in a multi-cultural team
·  Strong in stakeholder engagement, scope and budget management, risks, and issue management
·  Skilled in influencing for positive outcomes
·  Proven experience in managing vendor partner relationships and delivery of projects in an offshore delivery/ services model
·  Self-initiated with high tolerance for ambiguity and ability to create structure. Ability to work in a team in an agile setting will be a plus
·  Ability to demonstrate leadership, even while handling crisis situations
·  Ability to adapt, and think ‘out of the box’
·  Google Cloud Platform/ Scrum/ PMI certifications will be a big plus
·  Prior experience in a similar regional position / role will be a plus